Bob Evans - Laurel

I want to this location September 17, 2022 with my daughter there was a baby roach in our food I called customer service and corporate office the lady was very... read more I want to this location September 17, 2022 with my daughter there was a baby roach in our food I called customer service and corporate office the lady was very rude her name is Ms. Mary she would not let me speak she was very aggressive and very rudeand didn?t have any compassion or understanding what my child been through after eating baby roaches I would never in my lifeever step foot in Bob Evans. And they will NOT let me do a clam with their insurance!!!

First visit Saturday Morning. 8:35 I was seated immediately by a very pleasant young man with an accent. I ordered coffee to my disappointment one of the creame... read more First visit Saturday Morning. 8:35 I was seated immediately by a very pleasant young man with an accent. I ordered coffee to my disappointment one of the creamers in the bowl had old food stuck on the side strike one. I asked the young man to please removeit he did immediately and apologized The waitress was a bubbly older lady my food came out every fast and was hot 2 eggs baconhome fries and hot cakes. Food was fine with exception of the pancake they were way too moist battery. Over all experience wasokay. I do not live in Laurel I would not make a special trip to come here again. But kudos t I the young African American manwith the accent. His customer service was over the top. The waitress was nice too.

0/10 honestly! WOULD ABSOLUTELY NOT RECOMMEND! HORRIBLE CUSTOMER SERVICE from Management to front line staff. I am speaking as a Human Resources professional. I... read more 0/10 honestly! WOULD ABSOLUTELY NOT RECOMMEND! HORRIBLE CUSTOMER SERVICE from Management to front line staff. I am speaking as a Human Resources professional. I walked in today to place a simple carryout order. Paid and the receipt showed my order wascorrect. Drove 20 minutes home and realized that NONE of my sides were in the bag. I was not initially upset because theentrée was there, however I decided to make a call just to inform Mgmt. Again, not expecting anything because I certainly wasnot driving back. I was in for a rude awakening. 1st call- Young lady answered and said Bob Evans, please hold. I held formore than 10 minutes and someone in the restaurant HUNG UP! I called back. The same young lady answered rudely, so I asked tospeak to the Manager. The male Manager picked up and before I could get a word out he went into a FULL BLOWN TIRADE about beingshort staffed and there being only 3 people working. I asked him to calm down and allow me to speak. I explained the incidentand he got angrier yelling Ma 'am there is nothing I can do! I told him a simple apology, courtesy and professionalism as aMANAGER would suffice. He slammed the phone down and the young lady came back apparently confused asking me about a deliveryorder. I told her that I was just speaking to her Manager about my incorrect carryout order, and asked if she would give me hisname. She hesitated and said Bryan or Brian Jones. Btw... I doubt that is his real name. This staff could benefit fromintensive customer service and possibly anger management training. I am very disappointed as I was a frequent customer, butdoubt I will return anytime in the near future.

This was a fantastic place for breakfast! We had a group and the waitress did a great job making sure we had everything we needed. Amazing service and amazing f... read more This was a fantastic place for breakfast! We had a group and the waitress did a great job making sure we had everything we needed. Amazing service and amazing food. I had banana nut pancakes with bacon and house fries (basically fried potato cubes)with scrambled eggs and devoured it.

This place is everything! Feels like grandmas house with good people. Lashondra was our waitress and was the best ever. She attended to us ahead of us even havi... read more This place is everything! Feels like grandmas house with good people. Lashondra was our waitress and was the best ever. She attended to us ahead of us even having to request anything!! The food came out fast and delicious. All the staff here are incredible and respectful. Highly recommend