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Contribute Feedback What Susan Z likes about Icy Juicy:
I should start by saying that I would have given the drink itself five stars. However, the cafe itself requires significant improvements. It was hard to overlook the torn booth seat, dirty table legs, and the grade of 'B' displayed. View all feedback.
What Saira B doesn't like about Icy Juicy:
We ordered two drinks, pork chops, and two orders of popcorn chicken. When we inquired about sauces, they informed us that they were out of them and only offered ketchup. To top it off, I found a small bone in my chicken, which I had to spit out into a napkin.
As if that weren’t enough of a reason to stay away, one of the staff members kept coughing and clearing their throat every 5-10 minutes. We ended up leaving... View all feedback.
While waiting for my drink, I stood at the end of the bar and noticed him start making other drinks without washing his hands! I asked him if he had washed his hands, and he lied. Before I could say anything else, he abruptly said he would give me a cash refund and that he couldn’t make my drink. He opened the register, threw cash onto the table, and then went right back to making drinks without washing his hands again.
We came here on a Friday night at 10:00 pm and it was pretty dead, there was only one customer in line ahead of us. The younger guy that took our order at the cashier had the biggest attitude. I made my order and he was rolling his eyes, sighing and responding back rudely. Extremely poor customer service. The food and drink was average. The older gentleman/ cook that brought out our food was friendly and even said thank you when we left. The two stars is only for the cook's kindness.
Make no mistake, this establishment has the worse bathroom I've seen in a long time. The drink was ok but shortly after going to the restroom I couldn't finish my drink because I was so grossed out
Half the drink was filled with boba, the tea itself was super watered down and the guy who took my order was so indifferent and unfriendly. We went at 9:30 so it was far from closing time. Disappointed bc this place was really good a few years ago.
We will NEVER GO there AGAIN!!! The shop close time is always uncertain, it saids 12am, we went there before 8:50pm, say hello to the waiter(owner, he was totally ignoring us. Okay...we wait untill he come to us take our order with strong attitude said store close at 9pm today(the lady work in kitchen told us it was temporary changed by today due to slow flow). After he finish make our tea, we went out of store then I find out my order was made WRONG, I went back said I order green tea could you double check. The waiter yelled to me, No, you order black tea!! Then I found that our receipt is left on the table type with green tea. I show it to him. Then he said bad world in Chinese to us...how funny, I'm sorry but you store with this attitude deserve Shut Down... customers will never going back!!
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