Comfort Inn Suites Las Cruces Mesilla

Very nice hotel. Clean and comfortable. Young man at the front desk/breakfast was very helpful.

I have never written a bad review, but this was definitely worth writing. It’s important. For safety reasons. But the treatment from the owner and his wife was appalling.Stayed in room 211. Hunting trip with 10 other guests, in different rooms, at this hotel….—-Found a “bug” crawling on head board and killed it, saved it, and showed the front desk what it was. But before going to the front desk I looked it up and it resembled a bed bug. So I checked the mattress and it had black markings on the seam and part of the mattress I had slept on indicating feces from bugs. I do have pictures.Spoke with the manager/owner and he moved me to a different room. I wanted to show him the mattress and what I had found so he could fix this problem… He said he didn’t need to see it and had no interest in it. I told him he should fix the problem immediately because this could spread to other rooms and other people’s things.. He also said that this was not a problem and that he wasn’t sure if this had been brought in by me or not. He told me he would have maintenance check and clean the room. They moved me directly across the hall. No compensation except for moving me across the hall.I went for our afternoon hunt and when I came back they were putting a new couple into the room I had just moved out of 3 hours before. I do have proof of all of this.——-We have been hunting in Las Cruces for over 35 years. In fact stayed at this hotel last year—-I had to put all of my belongings in my garage and then make sure there were no “travel bugs” on my gun bags, suitcases..etc….My son found bites on his hands and neck so I called back the day after I got home to ask if they would comp my room for the 2 nights I stayed prior to finding the bug. Because if this problem gets into my house, it will be very expensive to fix. I am trying to avoid that issue. The owner’s wife was extremely rude not allowing me to talk. She said that I brought this bug into the hotel from hunting. I told her that was not possible as bed bugs live indoors not out in the desert… but she interrupted me and said that she found lots of blood in the refrigerator, lots of blood, and she has pictures…etc., etc….and continued raising her voice , never listening or talking to me in a normal voice. Did not even ask to comp me my room or smooth over a major problem.YES, there was blood from the dove that were in ziplock bags in the refrigerator that we had packaged and stored to take when all of us left. Have done this every year with no problems or complaints as I clean everything with cleanser before going home. Of course, I moved rooms and did not have time to clean thoroughly.She told me I was rude to her and her staff and hung up on me. It is true, I was not real happy with bed bugs in my room, or the fact that the owner and his wife were very pushy and did not want to address the bed bug issue. I was a tad bit perturbed.They did not comp my room or anything for me. Just blamed me for their bug issue. WOULDN’T STAY AT THAT HOTEL if I were you.*Front desk staff and all other staff were very friendly.

B was super personable and helpful, really cool guy. Staff overall is really nice. The breakfast is MUCH better than any other hotel I’ve stayed at.

Overnight stay while on a road trip. I found the room bathroom clean, smelling fresh, bed was comfy, very quiet, and conveniently located, 1/2 blk off the freeway exit. The 6 am. breakfast had everything I needed. Some of the offerings were fruit, make your own waffles, scrambled eggs, sausage, cold hot cereals, assortment of bread, bagels, muffins, yogurt toppings. Orange juice, milk coffee.All at a reasonable price for a Friday night. I highly recommend Comfort Inn Suites.

I had a very pleasant stay.the associates were very nice people and a wonderful breakfast is always a plus, I highly recommend staying here,if I ever need a place for the night in Las Cruces, I will definitely chose comfort inn.