Penn Station East Coast Subs - Lansing

Great food and good people! the workers are always ready and ready to have a conversation with them and make it a fun time waiting for the sandwiches. eating was good every time we ordered.

Very clean, very friendly, eating was great! only negative what I would say is that I had to wait a little longer than I was elsewhere. but maybe it's a single time.

WORST EXPERIENCE EVER. Prepaid on the Penn Station website and walked straight to the cashier who was on her cell phone. When she finished her texting she looked up and acknowledged me. I told her my name and she asked a line worker if they had my order. They said no. I then show her my confirmation email and she calls her general manager. She relays all the information from my confirmation email then proceeds to tell me they didn't get the order and would not be able to give me my food. I explained that my credit card had already been charged and asked if that would be refunded. SHE SAID NO. SHE TOLD ME I WOULD NOT RECEIVE ANY FOOD OR A REFUND FOR AN ORDER I ALREADY PAID FOR AND HAD FULL CONFIRMATION AND PROOF OF PURCHASE. She then happens to find my ticket and sandwich coming out of the oven. Not enough. She had already told me that I was supposed to just accept I paid $15 for a sandwich and was going to get nothing. Never going to another Penn Station as long as I live. EDIT: The owner reached out to me to explain why this situation was handled precisely the way he would have wanted it to be. I have worked in several restaurants and I am not unsympathetic to food workers. But this level of disregard for customer satisfaction is more than enough reason to find another place to buy your food.

Is ingenious, not the cheapest but fair portion sizes and great quality, service is fast

The personal is amazing. happy to find a place that does hot subs! super easy to order and big brot. the bee steak sub is my way here. they can get it with stone floor scavenging, mushrooms, bevelling and yellow paprika. they can also get it with meat or marinara sauce. the limonade is pressed by hand here. all amazing.