Kfc - Lansing
Kfc
Description
At this restaurant, experiences vary widely, reflecting both culinary excellence and disappointing service. Many patrons praised the perfectly seasoned chicken, which was consistently well-prepared, showcasing the kitchen's talent. However, the front-of-house service left much to be desired, with reports of rude staff members, slow response times, and significant wait periods for orders. Furthermore, issues with incorrect menu items and misleading promotions added to customer frustrations. While some diners enjoyed flavorful meals, the overall service rendered their experiences less enjoyable, highlighting a pressing need for improvements in customer relations. This location is a prime example of the need for balance between food quality and service.
Images
Feedback
Who ever cooks the chicken at this location cooks it to perfection.This location blows away all other locations.
Had given them a 5 stars, but the cash was rude. She never even greeted us, told us thank you, nothing. She cracked the credit card, gave us the reception after we asked for it, presented us with the food. everything without a single word, no, thank you, thank you....you should not be involved in any customer service. the food was great!
This location has the worst customer service in the world the drive-thru lady on yesterday had no patience she was rude and showed no customer service skills whatsoever he needs to be fired the way that he talked to my daughter when we ordered from the drive-thru window
Whoever cook the chicken at this point is a good work by perfectly preparing the original recipe chicken. The chicken was seasoned and perfectly roasted. Some places serve under shattered soggy chicken, but this place makes a good job. Two thumbs to the chef.
Had given them a 5 star, but the cash register was RUDE. She never greeted us once, said thank you, nothing. She grabbed the credit card, gave us the receipt after we asked for her, presented us with the food. Everything without a single word, no, please, thank you....it should not be involved in any customer service. The food was great!
