Match Eatery and Public House - Langley

We have been regulars at this restaurant for years, attending weekly with friends much of the time. Both my wife and I feel that the quality of the food offerings has deteriorated and no longer as reliable as it used to be. On our most recent visit we both ordered the tuna basmati bowl. We had both had this meal at different times previously. On this occasion a full 50% of the plate was coleslaw. A huge serving of pickled ginger covered another 15% of the plate and the rest of the plate was rice with sliced tuna on top. The tuna was perfectly cooked and it would have been nice to have a little more. The coconut basmati rice was anything but and fortunately there was not much of it. It appeared more like an Uncle Ben 's converted herb rice. The server had no response when this was pointed out. No longer our go to place for happy hour or now not a consideration for a nice meal on their patio.

I usually never leave reviews, good or bad. I have dined at small mom and pop places to the finest restaurants the lower mainland has to offer. But the way we got treated at Match Langley was degrading. I thought I was the only one, but reading the reviews below of the experience I had , many others had too. They need to re-structure the management and staff here or this place is going downhill. The service and management is horrible here. I would avoid this place. Being a regular at cascade casino, I popped in on Dec 9th for a quick bite while I was on the wait list for Poker. My brother and I stood around to be seated for 10 minutes. They saw us standing there but not one staff member came up to us to greet us, let us know if there was a wait to be seated or if a table is available. We stood there like we were non-existent to them. While making eye contact with staff that was just standing around and not approaching us once. After some time and after a line started forming behind us, I just went up myself to the bar and asked one of the bartenders , Do you guys have a table available? . Then we got seated. Imagine if we never asked they would never have seated us. Once we got seated, no server or staff member came to our table for 20 minutes! My brother and I just sitting there once again, the staff noticing us and making awkward eye contact, but not even having the professionalism to bring 2 glasses of water and take our order. Then finally, after being frustrated and hungry, I went to the bar AGAIN myself. Saw a waitress, told her we had been waiting for 20 minutes and not a single person had come up to us to take an order or ask if we would like drinks. She was kind enough to bring us 2 glasses of water. Then finally, our server came to our table. I saw this same server standing around while we were waiting for a table and she saw us waiting too but did not once come up and say, let me get someone to help you get seated. Than once seated, she saw us sitting there the whole time with menus on the table and no drinks or food For 20 mins. Already frustrated about the situation, I spoke my mind to let her know how bad the service is and this is not the way to treat a customer. Explained to her how long we had been waiting. Rather than being apologetic or concerning concerned, she was being really rude in return, talking with an attitude, and saying something on the lines: Well, I am here now if you want something put in an order if not ill leave or Maybe she said you you can leave . After that, my brother and I got up and left. We have never been treated like that in any establishment. While walking out, I went and talked to the manager. The manager was non apologetic himself, but defended the horrible service we got and defended the way the server talked to us. His excuse was he saw us being aggressive towards the server. First of all, it was only me who talked, not my brother, and not once I raised my voice, swore, or said anything disrespectful, I told the server the reason of my frustration. I was seated the whole time when talking to the server. How aggressive I can really get while seated? If stating there lack of professionalism and bad service is being aggressive, so be it. I did not see the manager nowhere close when I was talking to the server. If the manager saw us being so aggressive why did he not intervene? Because he didn 't see what happened and just sided with the server. Which only encourages the staff to get away with their bad customer service. This place needs to be revamped with new staff and management. Look at the reviews below. I am not the only one who has got rude servers and bad service here. I will never step into the place again and I suggest you do not either.

Even though there were many empty tables we had to wait a hour at 4 PM. The chips which I have complained many times about are still small little pieces which always get over cooked. The food often arrives cool instead of hot. On the plus side, the vegetables are perfect never overcooked. The service is pretty good, but on this occasion no one came by to offer more fill ups of our beverages. Menu is very limited, hardly ever changes.

First off, the outside area was closed for a special event, no problem, we put our name on the list for an inside table, 5 to 10 minutes we were told. Apparently they did not follow their list and seated someone else at our table, and our wait was 50 minutes. Then the hostess was at a loss as she took us around and finally sat us after moving tables around. We asked if they could put the baseball game on one of the numerous tv’s, but it was broken so only basketball was on, everywhere. Half of their white wines were not available. Our dirty fries were hardly warm. The mini burgers were good, but the calamari was swimming in grease. Our waitress was very nice and tried hard. We have been many times here, but we’re so disappointed this rime, don’t know when we’ll be back.

Went back to match today after saying we wouldn’t go back so shame on us I guess. Arrived at about 230 September 7 we noted it was pretty quiet in there. Tried to order two of their featured drinks and were told the didn’t have the juice for either one (grapefruit or watermelon) ….decided on iced tea. When we said to our waitress hey maybe some should pick up some juice she told us to be honest they probably only had the right ingredients for those drinks for 2 days during the promotion……..not much of a promotion to me. So noting it was quiet and having had a couple of not favourable visits in the past we took note of the time we ordered. Took 35 minutes to get our sub par food. We ordered a pizza , pulled pork poutine, Korean chicken appetizer and a pretzel which arrived last. After waiting I thought it would’ve at least been hot but it was not case food came out and was lukewarm to cool……… not very appetizing. We mentioned it to waitress when she asked how our food was and she was at least caring enough to pass our poor experience on to the manager that took the worst two items off our bill. Overall disappointing. Most likely will not return to this eatery.