Bojangles - Lancaster

This location always has great speedy service, even at the busy times! Perfectly cooked everytime.

The service was fine staff was friendly can't really comment on the food as I was picking it up for someone else..

I am not sure that Bojangles is the same company it use to be. Poor service, over cooked biscuits and employees that know very little about customer service. Plus, you never know when the dinning room will be open. Seems all they want to be is a drive thru restaurant!

I really used to like Bojangles,but there are a couple of things that have changed recently that cause me to steer to the left of their chain. They don't serve drinks with some combos. They stopped selling cinnamon biscuits. They stopped selling sweet potato pies. They have not added anything to their menu that would interest consumers who usually buy those menu items to offset the change. The staff has always been courteous. There are some very reasonably priced menu items, like sausage, steak, and chicken biscuits. But it's hit or miss if the biscuit you want is available. That's another thing. They are regularly running out of menu items. Recently, I stopped to get my mom's favorite the chicken stips and was informed that they were out of chicken. You can't make this up! I'm usually pretty lenient with my reviews, but things are just not what I feel they could be with a little more effort. The price of everything is going up, and some items really are in short supply, but really, Bo, you just need to step up your game just a little bit.

The food was delicious. The place is very good looking. Enjoyed watching them make biscuits from scratch. The only reason why they don?t get five stars is they were under staff so service was very slow. Needed at least two more people for the store to run smoothly.