Grand Café - LAKE GENEVA

Donald is incredible and made our visit to the Lounge absolutely delightful. He makes a damn fine drink and handles the entire bar with expertise. I can't wait to return in a year and stop in for a drink again!

Outstanding service; horrible food. My wife and I were there for the prime rib and seafood buffet. The tldr is that the food was tasteless. The prime rib was rare to medium rare--we had to send our slices back to get cooked--and even then, no taste, despite how much salt and au jus we applied. The only seafood was cod and the pre-packaged refrigerated cocktail shrimp. We were expecting at least some crab or perhaps better types of fish for the price we paid, not the cheapest offering possible. The side dishes were mediocre at best. I ended up eating generous portions of salad (because it 's hard to screw that up) and chicken fingers and bbq sauce. For $50/person, that 's hardly what I 'd expect for fine dining . If this is what we had wanted, we could have gone to the local fast food joint. At any rate, this experience reinforces our conviction that restaurants inside 4-star hotels are usually garbage. This one sure was.

Delicious buffet with plenty options. Our server was not very attentive. Although there was a buffet, there were members of our party who wanted a menu we had to ask for one. We also had to ask for refills on our beverages.

Terrible customer service at lunch while waiting to check in at Timber Ridge. Was about to leave once coffee arrived; ended up staying for the complete meal which was a mistake because our server didn't show up to our table and we worked through bus boys and other staff. Our final amount that we paid was changed by our server aka fraud. Unfortunate experience as this is a nice venue.

This place has gone downhill in recent years. We had a small party of 8 meet for a lunch the day after Christmas. It wasn't even busy 11:30am), but the wait staff was so slow. They served us drinks, took our order, and then honestly didn't see them again for 30-40 minutes. All drinks were empty at this point. Food came out and it was not even warm. So here we are, eating cold food with nothing to drink. My son and I ordered the kickin' chicken sandwich $16 each) and it was the smallest, thinnest piece of chicken ever. It was a joke. Could not believe how bad this experience was. We usually come here for a family lunch after Christmas, but they need to get things fixed before we come back. We love Grand Geneva which is why this is disappointing enough for me to leave a review so the management sees it and fixes something.