Pizza Hut - Lagrange

I ordered a pizza with extra paprika but when it arrived at my home, there was no paprika on it. It seems like the employees cannot read the orders properly. When I called to address the issue, I was told to bring the pizza back for a replacement. I was not willing to waste gas and the pizza did not taste great anyway. This pizza place in the city is not a good option anymore. Hopefully, the upper management will see these reviews and provide better training for their employees to avoid mistakes like this in the future. We will not be returning, especially since there was no one there to help at 5:30.

My partner went to collect our order but was turned away and told that it had been cancelled. Even though I live in Columbus and my partner lives in Franklin, I offered to pick up the order in Columbus and bring it to Franklin, but they refused to do business with us.

I enjoyed my pizza hot with a delicious topping on it.

Better customer service the manager was very rude and unprofessional. I waited an hour for my order because they forgot where my food was, and when they finally discovered that it was 40mins later, it was burned and dry that it was too long in the warm box. then they still tried to offer me the most blasphemy experience in my life! After they saw my frustration and wut, they tried to be polite and offered to replace the order, but sadly, the harm was done, I just said well, but I will never eat again in this particular facility!

Timely manner on having it ready but my wings that was bone in was not worth the money. Very disappointed in my order. The boneless wings was thrown in the bowl with little to no sauce.