Tim Hortons - Lackawanna

Bad experience order large they give medium. The manager was working yesterday night with staff and told us they couldn't give us large hot chocolate, I saw people leaving with hot chocolate but they said no, and still charged me for large hot chocolate, when we said something about the charges cashier was speaking very low Made us wait 5m for a sleeve. Cashier and manager looked like they didn't even want to work. Everyone was wearing their uniform except for both of them, and they were making fun of people.

Ordered single drink ice cupp, waited over 20 mins and finally we ask the staffs, the manager, African looking lady, maybe manager, she got mad and yell to customer ask to go to another location, never come back. The manager not only displayed a complete lack of professionalism but also had the audacity to yell at a customer. It was shocking and embarrassing to witness such behavior in a place that is supposed to provide a welcoming and friendly environment. Instead of taking responsibility for the rude behavior, the manager African lady made flimsy excuses about the shop's busy location and young staff. understand that working at a busy location can be challenging, but it is the responsibility of the management to ensure that their staff is adequately trained and supported. It is not an excuse to mistreat customers or make them feel unwelcome.

It is so hot, the staff is rude, there’s a lot of staff doing nothing and just standing there Meal type: Dinner Price per person: CA$10–20 Food: 2 Service: 1 Atmosphere: 1

The manager there very rude and we asked her to serve water and I am so thrusty and they didn't serve me tab water. So I went with my friend there i ordered and small french vanilla and two double double, they said we don’t serve small only medium Then my wife was extremely thirsty i said we wanna buy water they don’t have it then we asked normal tapped water they said they don’t serve me, and furthermore i ordered two double double and one french vanilla then one cheese croissant warmed up. They serve only one fv and one DD and one cheese croissant very cold, i told them you don’t serve water you don’t serve coffee and can you warmed up they are angry then another lady jumped on me and said i am nice woman and you talking bad I said mam can you make it hot or no she refused and told me get back your money i will not serve cheeses croissant to you.

As a first time mom to a newborn here's my experience at Wonderland and specifically the Tim Hortons at Wonderland on Saturday July 23.1. Wonderlands website advertises that they're baby friendly and that most of their restaurants will help warm up milk. The problem here is that while their park is open at 10am their restaurants were not . The only one we found open was Tim Hortons, which led to problem #2.2. What we learned is that the Tim Hortons at Wonderland is not one of the food vendors who helps warm milk, which is unfortunate given that they were the only ones open at 10am. Even more unfortunate is that their corporate practice is focused on profits and they will not assist.My partner and I stopped in to Tim Hortons to buy a beverage and ask for a cup with hot water so we could warm up a bottle for our 2.5 month old baby and their staff refused to to help us. We spoke to the supervisor and her response was to go somewhere else because she was not allowed to give us a cup. I'm sorry, not allowed to provide a disposable paper cup with hot water to warm up milk for a baby?!At 2.5 months babies don't drink water to stay hydrated, they drink milk and the supervisors action of refusing to give us a cup with hot water or warming up the milk for us, she denied hydration to our baby, on a hot summer day. There was a heat wave and Tim Hortons staff refused to help hydrate a baby.Telling us to go somewhere else when no other food vendors were open yet, is heartless and disgusting.We did end up finding a baby center at the park, but unfortunately the sink only had slightly warm water, and they didn't offer cups to put the water in (not that slightly warm water would warm up milk).So here's my suggestion to Wonderland:List which vendors can help warm up milk and what time they're open at.And my suggestion to the supervisor at Tim Hortons:A baby's life is more valuable than helping a corporation save a few cents on a cup. There's a heat wave in Toronto and babies drink milk to stay hydrated.