Baskin-robbins - Lackawanna

Amazing ice cream, you can never go wrong with Baskin Robbins, of course (love Cookie Dough and World Class Chocolate . What made me come leave a review is the amazing staff! Already great service inside with such a short wait and but they went above and beyond!We went outside to eat ice cream, yes in the cold and in winter. The store closed at 10pm and we were having trouble starting our car around 10:30pm. One of the employees was leaving the store, a tall gentleman, and we ended up approaching him at his car for help. Without hesitation, he got out of his car in the cold and snow to help us out; brought his car around, used his own cables, set them up and made sure it started!Above and beyond, even after his work day was done when he could have just said no and went home!! Thank you so much!! :

Staff are always friendly whenever we come here. The place is always clean. Service is always fast and friendly. This location is one of our favorites to go to since it seems to be managed well. Whenever we are in the area, we are sure to stop by here in the summer.

The staff here needs some training on customer service. The time online and at store hours are 10:00 PM. We were eating ice cream inside the store at 9:10 and the staff asked us to go out as he would have to close by 9;15. He started to broom and wanted us to go out. Even the ice-cream scoops were very less compared to what we usually get at other stores. Worst experience at Baskin-Robbins today.

2x 946 ML of Ice cream (not even 1L) for $20 how sad! Minimum wage is $16/hr, so many people cannot afford to take their kids for ice cream because of the outrageous prices of it??? I will not support Baskin Robbins anymore will recommend others to do the same.

Four stars because there is always a room for betterment, however, we were honestly very happy with the staff working here.