Jamba - Lacey
Jamba
Description
At this juice restaurant, patrons experience a mix of delightful flavors and frustrating service issues. While many rave about the quality of the juices and the helpfulness of energetic staff, concerns about understaffing and disorganization persist. Examples of rude service and inconsistent hours have disappointed customers, leading some to seek alternatives. However, there are notable exceptions, with a few staff members receiving high praise for their friendly demeanor and willingness to accommodate special requests. Despite the charming atmosphere and good food, the restaurant must address its service shortcomings to enhance the overall dining experience.
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Feedback
Bella was fantastic! My daughter couldn't find the drink she wanted on a delivery app, so I called the restaurant. Bella told me to order any drink and put my daughter's name so she could make the one we actually wanted. We decided to go to the restaurant in person and Bella was incredibly friendly and helpful. Keep up the great work!
The service was excellent, the flavors were heavenly, and this will definitely be my go-to smoothie spot when hanging out with friends!
The restaurant consistently delivers good quality food, but they are severely understaffed, resulting in extended wait times. If you are in a hurry, it is not the best choice for a quick meal.
I really enjoyed the juice at this restaurant! However, I am giving it one star because I have tried multiple times to update the hours to reflect the correct opening and closing times. On one occasion, I arrived at 7:30pm to get a juice after work only to find that the restaurant was closed, despite the hours listed on Google indicating that they were open until 8pm. I took a picture to suggest the correction, but the owners keep changing it. I recommended updating the hours to prevent future inconvenience and ensure that the accurate store hours are posted. It is important to address this issue.
I visited the restaurant at 4:25pm on 2/26/2024 and unfortunately, the employee did not properly heat my sandwich. I am not sure if they are certified in food handling, but this could potentially lead to foodborne illness. I should have requested a refund.
