Amora Riverwalk Melbourne - Kurunjang

Great spot and service Rooms: 5 Service: 5 Location: 5 Hotel highlights: Luxury, Great view

Nicely maintained, superb customer service, good food particularly morning breakfast, from Chef Warren, to restaurant staff Front Pare everyone, eager to serve. Wishing You All Good Luck Rooms: 5 Service: 5 Location: 5

We had our formal here. It was alright, but I would've had just as much fun if it had been at school instead. Safety: Security guards were posted outside the doors to our venue. Probably safe but they didn't check my ticket when I went in so... Food drinks: Allergy catering food was disappointing. Most of the people who went there including myself ordered maccas as soon as we left. Service: 3 Location: 3

Great location close to transport and entertainment. Rooms: Nice clean well setup rooms. Nearby activities: Lots of places to eat and drink. Shopping nearby and access to sporting venues. Rooms: 5 Service: 3 Location: 5 Hotel highlights: Great view, Romantic, Kid-friendly

Extremely Disappointing Experience I recently had an incredibly disappointing experience at the Amora River Walk hotel in Melbourne, a place I chose based on a recommendation. Unfortunately, my stay was riddled with numerous issues that severely impacted my perception of the hotel. Firstly, I was given the wrong key on two separate occasions, causing unnecessary inconvenience and frustration. Such basic errors in key management are concerning and indicate a lack of attention to detail. The behavior of the night manager was nothing short of appalling. During a phone conversation seeking assistance, the night manager not only displayed extreme rudeness but also hung up the phone mid-conversation, demonstrating a complete lack of professionalism and customer courtesy. To add to the dissatisfaction, the cleanliness of the room was far from acceptable. I found the room to be dirty and poorly maintained, which is not only disappointing but also raises concerns about hygiene and overall hotel standards. My overall experience at the Amora River Walk hotel was far below the standard I expected from a reputable establishment. I hope this feedback serves as a reminder of the importance of attentive customer service, meticulous room maintenance, and respectful communication in the hospitality industry. I trust the management will take these concerns seriously and make necessary improvements for the benefit of future guests. Rooms: 1 Service: 1 Location: 4