Mcdonald's - Knoxville

This location was the worst I 've ever been to. We went in the drive thru. They rang up the order incorrectly. The screen was going slow and didn 't show all details, so we weren 't able to verify. The person at the first window didn 't confirm the details of our order. Just wanted us to pay. Sent us to the second window. We were pulled around to the front and had to wait for a very simple order considering for 4 adults and a child. The teas we asked for were unsweet, and we got sweet tea. The soda we ordered was not supposed to be see through. The burgers we got had onions, we asked for no onions. It even said no onions on that little paper they put on burgers. The attitudes we got from everyone we encountered was highly disappointing. That was a complete waste of $35. Most of the food was trashed due to the order being monumentally wrong. There was no sense in going back and dealing with the bull that we had already went through. We were from out of town. Never have I encountered such lack of customer service and quality of food at a McDonald 's before.

I did a Mobil order for pick up when I got there they had most of my food ready and had me pull up for the fries. Eric brought my food out and I had forgotten I didn’t get handed the happy meal thankfully he mentioned it and made sure I got the juice as well! I would have done the survey but unfortunately the ink was running low and so I can’t read the survey code to do it! Eric was very friendly and nice!

Waited over 20 minutes for food when we went to ask they just had it behind the counter and never said a words when it got done

The black kid running the window was extremely rude and my order was wrong I asked for no lettuce and they absolutely covered my sandwich with lettuce and put no mayonnaise on it. Does no lettuce sound like no mayonnaise?

Pretty busy place, but they do quick business and get you out with some quickness. Top notch service, real friendly