The Holt - Knowsley

Came for a meal. It's lucky the food was great! The lady behind the bar black hair louise' I think her name was.. swearing non stop. Her phone is her priority I'd say over the customers. And she definitely prioritises regular customers over new people!...Wasn't that busy I'd say for empty glasses to be left either. However the food came and it was amazing can tell whoever made it had pride in his job. And I'd of loved to say thank you in person for it.. for the food is come again! And hopefully attitudes will have changed too.

Customer service was shocking. The girl who took are order was constantly on her mobile. Was still on her mobile when she brought my colleagues lunch out. 20 minutes later, my food was on its way. Not before she dropped the burger on the floor...because she was too busy talking to her friend on her mobile. All we got was “ s**t“ and then she walked off. Left the food on the floor and then came back 5 minutes later with my meal. Never said anything. Laughing on the phone to her friend whilst she plonked the food on the table and left. The most disgusting customer service I’ve experienced. It’s a shame because the food was okay! Customer service takes a company a long way and clearly she was more bothered about sending texts and talking on the phone than to serve customers. If it was up to me, she would be straight out. Disgusting !! She needs talking too! Long brown hair. Medium build snotty attitude.

7 of us Arrived at 12.10 Ordered food between 12.35 Everyone ordered fish and chips 1st meal arrived at 13.00 Last meal arrived at 13.40 fish was cold , at this point couldn’t be bothered to complain as we needed to go We came because...it stated it was quiet at this period there was only 6 people In When we arrived) Poor service however the bar attendant was pleasant but looked over worked due to him being on his own running from kitchen to bar

We visited with friends on a Monday late afternoon. We ordered main meals from the menu and waited and waited and waited. Eventually, one meal arrived followed five minutes later by another. The other two meals arrived over the next 15 minutes meaning that we...were all eating at different times. We then ordered three puddings and again a wait of half an hour when only two puddings arrived! By this time we gave up. The food was OK but we certainly wouldn’t rush back.

Waited 1 hour for our meal which still never turned up. My husband asked the one and only staff when was are meal coming. She said that she would check. fifteen minutes later we asked for our money back, no one came over to tell...us. The girl was rushed off her feet. No tables had been cleaned I noticed when entering, after one hour they still weren’t cleaned. The girl said that my husband had shouted at her, which he didn’t. Then I asked for our money back, she said she didn’t like my attitude. I did notice 2 lads wearing black looking out the kitchen, but still no food. She then started shaking and crying, rang the manager and gave the phone to me. The woman on the end of the phone started shouting, it was like the Jeremy Kyle show. I tried to explain to her that the poor girl was on her own and that there was at least 15 men at the bar being served. The girl said ‘don’t come back here your not getting served. We said don’t worry we won’t. The manager I think turned up and shouted ‘just give them their money back’. Really bad customer service. The customers at the bar were all men, not a meal in site so obvious that serving pints was more important. We chose this pub because of the new menu. But never got to try it. Would never go there again. Worst run pub ever