The Pie Shed - Kirklees

I received an email the day of my event sent at 4.20pm but not seen by me until 6pm informing me that our food would be delivered between 5 and half past rather than the arranged 6.30pm due to adverse weather conditions. The venue had NOTHING to do with our event. It is a private function room. The tables for the buffet were not set up ready to receive when the food was delivered at 5.15pm which is the time venue bar staff told us it was delivered. (The catering owner states it was actually 5.45pm) My staff member arrived at 6pm to set up the trestle tables and the food had already arrived. She then set up the tables and when I arrived we had to move all the food over to where it should be. In my opinion the catering shed should have called the venue and got the number for the organiser (me) and contacted me directly. Better yet they should have taken a contact number in the first place. We could then have arranged to receive and refrigerate at my Nursery up the road. It’s completely unacceptable even had the food been perfect to deliver 1.5 hours earlier than expected without proper communication. But sadly the food was far from perfect. I sent an email on 17th November stating ‘Paid with thanks. Can I just check a few things please. I know I just said NO NUTS but also please no orange or rosemary unlikely as they are anyway. I know there will be candied peel in mince pies and just that is ok.’ Owner replied on 23rd…6 days later (which is a recurring theme-2 days maximum for a business reply is acceptable in my humble opinion) ‘Received your payment with thanks. I have also made notes of your requests.’ Obviously she hadn’t made a note. Because I opened the ‘Deluxe Cheese Platter’ and was smacked in the face with orange smell which made me vomit. (It’s my allergy which triggers vomiting and migraine) Now who puts Orange halves in with cheese…especially SOFT cheese which will soak up the orange flavour?! Especially when you’ve been specifically asked not to use oranges due to an allergy. The whole cheese board was then off limits to me. The owner has replied to my complaints basically stating that nobody else has complained and implying it must be my staff with dodgy palates . Going so far as to reference an email I’d sent saying some of my staff are ‘fussy buggers’ which was actually in regards to the festive menu items that I missed off and replaced with bespoke alternatives I requested. Funnily enough it was the basic items that were unacceptable: Cheese Onion Rolls had barely any filling and were dry. Pizza was dry and hard. Spring rolls were soggy. The chicken sandwiches had no butter or spread as requested. The tuna and egg sandwiches however appeared to have some sort of spread on and were brought to me by staff who then said they couldn’t eat them. The owner maintains no spread was used which if true then I don’t know what the problem was. I couldn’t tell either way but I only ate 1 of each as I personally found them bland and flavour less. I was hoping to receive a partial refund of 50%, not use them again and say no more about it. We’re talking £450 worth of food! So half back for all these issues is not unreasonable given our first post covid staff gathering was ruined. I’m very disappointed that the owner is not taking any responsibility or taking on board the negative feedback on the food. She has refused any form of refund with the exception of £10 to compensate for missing banqueting roll! AVOID

Food was lovely and so was the ambience but unfortunately the waitress serving us really let it down, she was rude, not a single smile for anyone and just acted like she did not want to be there. Its service like that which ruined it for us and we wont be going again. Completely put off.

Vegetarian and full English breakfasts were both flawless. Extremely friendly staff too! And amazing cakes!! They had a table outside which is perfect for sunny mornings. Thanks again

Had a lunch there on Tuesday order a posh fish butty off menu, service was good, food not good poor salad lots of dressing, lots of vinegar. Evan on butty bread was dreadful, there a beautiful bread shop down road , but instead meal was spoilt with vinegar and dressing far too much ,I did mention to waitress but wasn't interested, this was the second bad meal I have had hear. When it was chells I went every week and was good , not now ,

Tried there new pie shed, sunny bank road, mirfield Well old staff from chells very good, busy have to book on line, No pies on menu? Why call it pie shed? Latte was good but no biscuit like we use to get as chells previous owner. Sandwich very poor salad rubbish