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Customers have varying experiences when dining at Swiss Chalet, with some praising the consistency and quality of food, while others are disappointed by the service and wait times. Complaints include cold food, missing items, and slow service. However, positive aspects such as gluten-free options, generous portions, and calorie counts on menu items are highlighted. Some guests appreciate the convenience of the location, while others express dissatisfaction and vow not to return. Overall, opinions vary on the different aspects of the dining experience at Swiss Chalet, with some customers enjoying their meals and others feeling let down.

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