Sheetz - King George

DO NOT USE THE DRIVE THROUGH. Always understaffed and always 35 minutes or more in the drive thru. Most of the time they don?t have what their menu says their s... read more DO NOT USE THE DRIVE THROUGH. Always understaffed and always 35 minutes or more in the drive thru. Most of the time they don?t have what their menu says their supposed to and you aren?t addressed at the window until you?ve sat there for 30 minutes.. onlyfor them to tell you they don?t have what you ordered. Don?t waste your time, either go in or don?t go at all.

This is the worst Sheetz in the area. There is a significant lack of coordination among the staff in the store. I have always had to wait a long time in the sto... read more This is the worst Sheetz in the area. There is a significant lack of coordination among the staff in the store. I have always had to wait a long time in the store for online orders placed and payed for well in advance. I stopped using the MTO servicehere for a period of time because of ongoing poor service. I decided to order today since it is on my way to work. I placed anonline order for coffee 5 min before arriving and paid for it in the store. I waited a little over 10 minutes inside afterpaying. When I asked for an update on my order, the woman put the blame back on me and the computer. My order had been readyfor several minutes but no one called my name or order number. This is not the first time staff have not called put ordernumbers for online numbers. They also never put prepaid orders on the pickup shelf; you have to ask someone to give you the foodthey never let you know is ready. When I asked for a refund because I no longer wanted the coffee, the initial refund amountwas incorrect. The person just refunded any coffee and had no idea what I amount I was owed. I had to retrieve my receipt fromthe bin with god knows how many receipts people have touched.

DO NOT RECOMMEND. I waited nearly an hour just to get breakfast. There clearly isn’t enough staff to manage in-store, online, and drive-thru orders. It was comp... read more DO NOT RECOMMEND. I waited nearly an hour just to get breakfast. There clearly isn’t enough staff to manage in-store, online, and drive-thru orders. It was complete chaos. Orders were called out randomly with no clear tracking of the process. I even saw another customer ask for a refund, and just two minutes later, their order was called out. They need to fix their system and stop accepting more orders than they can handle. I ended up walking out.

Sheetz is always my go-to spot for a quick stop. The store is clean and offers a wide variety of snacks perfect for any road trip. It’s quick and easy to get in... read more Sheetz is always my go-to spot for a quick stop. The store is clean and offers a wide variety of snacks perfect for any road trip. It’s quick and easy to get in and out every time.

I placed an order through the app for drive-thru pickup and waited in line for 45 minutes before receiving my food. The service was terrible. When I requested t... read more I placed an order through the app for drive-thru pickup and waited in line for 45 minutes before receiving my food. The service was terrible. When I requested to speak with a manager, I was sent a non-supervisory employee instead. I made sure to express my complete dissatisfaction.