Kfc - Killeen
Kfc
Description
In recent visits to this restaurant, patrons have expressed significant dissatisfaction with both food quality and customer service. Complaints have included the frequent discovery of human hair in chicken dishes and incorrect orders, such as receiving hot wings instead of BBQ wings. Additionally, customers faced challenges with online ordering, including locked doors and unresponsive phone lines. Issues regarding portion sizes and substitutions, particularly with KFC's chicken deals, have also left customers feeling shortchanged and frustrated. Overall, a lack of attentive service and attention to detail appears to be undermining the dining experience.
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Ok, I love KFC. I really do. But since when does 16 pieces become 8? Granted they were large pieces but 8 is not 16. I might have been ok with 12 pieces if they were large ones- but I am not ok with 8 being 16. Let alone you gave me 2 coleslaws instead of 2 mashed potatoes… This was last night- my receipt is dated 2/13/22 at 5:49pm. Total was $42 and change. I tried to call the store and no answer it just went to a busy signal. So this is my attempt to get my 8 pieces of original KFC chicken plus a large mashed potato…
For this to be the entree, and the whole reason, of the dinner… It’s super disappointing. To get home, open the lid and not be able to recognize that it was fried chicken to picking a piece up and the breading instantly falling off. We ordered extra crispy… But at least we got our two gravies for our one mashed potato, versus the guy who walked up to the drive thru window (while I was at the window) saying he had three mashed potatoes with no gravy. Yeah, I know there are bad days, but never going there again.. Especially now that I have seen similar reviews prior to mine, before writing this.
This is the worst place to get food unless you want food poison. My son and I had a mild case of it after eating the undercooked chicken Littles. When I did call about it I got hung up on. So I left a review on the kfc review page. Upset I haven't received a response hopefully the heath inspector can check this restaurant out because serving undercooked product is extremely dangerous especially chicken
I consistently find human hair in my chicken dish at this restaurant. The first time, I discovered a long black hair in my meal. When I brought it up to the staff, they did not seem concerned about my complaint. Unfortunately, on my most recent visit, I found a long blue hair in my chicken dish. This will be my final visit to this establishment.
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