Applebee's - Killeen
Applebee's
Description
At this local Applebee’s, experiences fluctuate significantly, reflecting both service struggles and culinary highlights. Customers express frustration over long wait times and inadequate service, with some leaving without even eating. Despite these setbacks, there are glowing reviews for attentive servers and commendable dishes, such as chicken tacos and the popular two-for-$25 deal. Some patrons praise the warm and welcoming atmosphere created by standout staff members, suggesting a potential turnaround in service quality. While inconsistencies plague visits, the overall sentiment indicates a restaurant striving to improve, leaving diners hopeful for better future experiences.
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Feedback
I loved it, I went with my wife got the 2 for $25 deal with a few drinks definitely worth going back thanks to the waitress Doris, who was her second day, she was very attentively friendly even if the other customers were in line at the bar. Food: 4/5
I feel like Covid has a great effect on restaurant chains. Quality is no longer there. We waited about 5-10 minutes to ask a waiter, did anyone help you? I'm pretty sure it was your section, but I could be wrong. The time to get my food was so bad. It wasn't even busy. I could understand if it was busy, but there were so many empty tables. The manager went around to play damage control because everyone had waited so long to get food. My chicken was dry, and the shrimps were rubbery. It was too long and continued to cook on this hot plate before it was given to me. Only the overall quality is downhill, along with other restaurants in this area.
Waited 20 minutes after the expected pickup time (that was no problem), because the food was not ready. The order of my wife came well, but my steak came from cooked well (ordered medium) as well as the steak, potatoes and broccoli cold. I had great experiences with eating, these were the first problems I had so far.
I think my server's name was Aviana. She is a young, blonde with a septum piercing and possibly a piercing under her upper lip.
