Reviews
What User doesn't like about Firehouse Subs:
I come here multiple times a week for work. EVERYTIME I go there the old lady crabby ass crew they have is rude as hell. Never smile. Act like it's a bother to them to make my order. ALWAYS have to wait longer than they quote you. Regardless if there is 2 people in the store or 20. They need a crew overhaul in the worst way. View all feedback. What User likes about Firehouse Subs:
the staff here was so incredibly nice to my daughter when I came in. they smiled all the time and they had puppies on TV. the owner should give each well-earned salary increase to keep it on board. seriously, do it View all feedback.
Reviews from various websites
More concerned about the outclocking and the attention to the customers made my experience terrible
Fantastic, cried ahead and order was warm and ready when we came there.
This is the first time that I've ever tried this restaurant chain!Totally Excellent Experience at the Firehouse Subs in Kettering!As you can tell by my images,...
read moreWhere do I start? Delicious food... excellent service and always love going there
The staff here were so incredibly kind to my daughter when I came in. She was smiling the whole time and they had puppies on the TV. Owner should give everyone...
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read moreFirehouse Subs in Kettering offers a mixed experience, with some customers praising the quick and friendly service and delicious subs, while others highlight rude staff and subpar food quality. Some diners appreciate the welcoming atmosphere for families and commend the exceptional meatball subs. Overall, the establishment seems to have a divide in customer satisfaction, making it a hit or miss depending on the visit. If you're in the area, it might be worth checking out for yourself to see which side of the spectrum you fall on.