Ki.chen - Kenya

Today was my first time ordering from this restaurant. I did not provide a specific delivery time, but my lunch was delivered promptly at 3:00 pm. The food was... read more Today was my first time ordering from this restaurant. I did not provide a specific delivery time, but my lunch was delivered promptly at 3:00 pm. The food was excellent and I will definitely order from them again in the future.

The service at this restaurant is extremely disappointing. I placed an order for lunch at 10 a.m. and by 1 o'clock, my food still had not arrived. When I called... read more The service at this restaurant is extremely disappointing. I placed an order for lunch at 10 a.m. and by 1 o'clock, my food still had not arrived. When I called to inquire, they were unable to reach the driver and had no knowledge of his whereabouts or when my food would be delivered. The driver finally called me around 2 p.m., well past my lunchtime, without any idea of how to find me for the delivery. Ultimately, my food never arrived and they did not provide any follow-up. I strongly advise against dining here as it is not worth the hassle.

The customer service at this restaurant is terrible. They do not pay attention to customer preferences and take a long time to address any dissatisfaction. The... read more The customer service at this restaurant is terrible. They do not pay attention to customer preferences and take a long time to address any dissatisfaction. The delivery also takes too long. I would not recommend eating here.