Shang Hai - Kennewick

The food has always been great. The chicken is always hot and crunchy. Big portions as well. Their customer service can be improved. They don’t come around to ask if you would like refills or water as often as I would like.

Not busy at all, waitress sat my family of 3. Husband went to the restroom and we all already knew what we wanted to order. I think the owner or boss was our server. We had to look for her to get our order in, didn't ask if we wanted anything to drink. Never checked on us. My son had to track her down to get a refill on our water. She said she would bring it later. Brought our food out and eventually brought water. She brought our bill still never checking on us, when I asked if we could order something to go, She got annoyed and walked away, I also wanted to add a sauce to my order. When she came back I asked can I also add.... she walked away without saying anything. Service was poor and rude. Will only order to go from now on and only because I like the food.

Great place and friendly staff happy to help and promptly provide good service. Love coming here.

The food we ordered was disgusting. The server explained the chow mein but we got something totally different and the lady kept trying to argue about it. Left without eating.

Ordered 2 dinner specials was terrible and bland and bbq pork was like shoe leather I know that Chinese food is hit or miss but my oh my it depends who’s cooking that nite chim or chi Barb M