Pollo Bravo - Katy

I value reviews that help me avoid picking the wrong restaurant. read more I value reviews that help me avoid picking the wrong restaurant.

I can tolerate mediocre customer service, but what I can't accept is poor food quality. I ordered online, and when I arrived to pick it up, my order wasn't read... read more I can tolerate mediocre customer service, but what I can't accept is poor food quality. I ordered online, and when I arrived to pick it up, my order wasn't ready. They assumed I was picking it up at a different location since this one doesn’t serve shauffa. When I expressed my confusion, they said that as a customer, I should know better—this was my first time! So, I'll take the blame for that. However, I picked up a whole chicken at noon, and it tasted like it was from the day before. I definitely won’t be returning.

The white rice here is absolutely incredible—it's fluffy, fragrant, and packed with flavor. The chicken is juicy and tender, and the fries are amazing as well.... read more The white rice here is absolutely incredible—it's fluffy, fragrant, and packed with flavor. The chicken is juicy and tender, and the fries are amazing as well. However, the only downside I've encountered during my three visits is that each time I've requested lemons, I've been given a whole cold lime instead. I really wish they would take the time to clean and slice the lime for a better experience.

I enjoy eating here for lunch or dinner. I usually take out. Food is delicious in my opinion and is my to go to for a family meal every now and then. read more I enjoy eating here for lunch or dinner. I usually take out. Food is delicious in my opinion and is my to go to for a family meal every now and then.

The best chicken in town! You have a good change so you never get used to eating there. You have to taste everything. read more The best chicken in town! You have a good change so you never get used to eating there. You have to taste everything.