Épice - Kartasura

Went to Epice for a family dinner with 8 people. 4 taking the buffet and the other 4 choosing drinks and food from the a la carte menu. When the water service arrived at our table, only the 4 guests who were ordering the buffet, were given a “free” glass of water, while the other 4 guests who were waiting for their F&B order were not served any drinking water. Upon asking why not everybody was given some drinking water, the waiter replied that the “free” water is only for the buffet guests, not for the a la carte guests… so their glasses were left empty. It seems that Alila’s Epice restaurant’s concept of hospitality is just that: even 4 glasses of drinking water, that could have made 4 paying guests happy, is too much to ask. Even after checking with supervisor Putra, the explanation stayed the same. If you want a glass of “free” drinking water, you have to order the buffet. Doesn’t matter if you are waiting for your drinks and food, that you ordered, to come to your table. Truly disappointing, and truly missing the point of what hospitality business is about. Giving just 4 glasses of simple water would have made for a positive impression, but now the opposite happened. So for anybody who wants to visit Solo, and would like some drinking water, feel free to contact me. I will serve it free of any charge. With thanks to Ms. Liana, duty manager, who seemed to have a better understanding of how the hospitality business should work.

Was staying at Alila Hotel and we had additional breakfast here. The food was various and taste very good. I like the ambience and the design. The restaurant was spacious, staff was nice.

Epice is located on the lobby floor of Alila Solo. Available from breakfast to dinner, this restaurant boasts an excellent bar and semi open kitchen. They hold different thematic dining experience throughout the year. Most of them are also available in all you can eat version on Friday nights. The romantic lighting and interior fits to be a part of a 5 star hotel. The ambience gives off an energetic feeling, surrounded by light colored pillars and wooden furnitures. At night warmth can be felt throughout the dining box areas. The food itself has many colors. From the traditional Javanese and Indonesian delicacies to the mouth watering Greek burger and Indian curry, as well as monthly specials that rotates throughout the year. I can confirm that in Solo you can only have this exclusive experience in Epice. Most importantly though, you can feel the warmth of Java from the hospitalities of the waitresses. Recommendations: Indonesian mie godhok Jogja, Kakap Telur Bayur Western their burger is so damn juicy, try thr Greek one if you like Lamb Indian butter chicken curry is so yummy Will definitely come back.

We stayed at Alila Solo where breakfast was included in the room rate. It’s very good breakfast and extensive variety as we expected for a 5 stars hotel. Good service and friendly staffs.

Service yg memuaskan Nuansanya juga enak Banyak spot foto juga.