Jimmy John's

I wanted a quick Jimmy John 's sub to take away a little hunger, and I had a free pickle I 'd earned through previous spending expiring soon $1.49 value), so I ordered a little Skinny John sub from their app. I 've ordered them and the full sized subs numerous times before and they 've all been pretty great. This one was not. As you can see, I ordered off their app and was very specific. Only one thing of what I asked for was completed properly, as you can see from this photo of my sandwich and my receipt they didn 't add any onion). But otherwise I guess whoever made my sub must have thought my requests were just suggestions or a wish for a future sandwich. Extra tomato? Nope. Extra cucumber? Nope. Extra pickles? Nope. No onion? YES! Thank you! Extra lettuce? Nope. E-Z sauce? Sure, there was NONE. Dry Add Dijon? Nope. Dry I ordered this at 7:32 pm on a Saturday night. Even though they were closing at 8:00 pm that night, with the FOUR people that I noticed behind the counter working that shift and no other customers or sandwiches ready for pickup when I arrived 15 minutes later) I don 't think it should have been that much of a challenge to get my order correct. But apparently it was. I like this Jimmy John 's. I drive from Sherman Oaks 15_20 minutes each way, so obviously they 've made satisfying, delicious sandwiches in the past and I 've continued to come. I 'm sure I 'll get delicious sandwiches in the future. This pathetic) sub earned me a free drink, so I 'll order again to collect on that. But I 'm definitely going to check my sandwich es) from now on because there wasn 't any quality control tonight and I don 't want to get burned again. This should be a 4 star review. But tonight it wasn 't.

I'm originally from the mid-west and having a Jimmy John's so close to work/home is such a warm feeling. I love all of their sandwiches, but my favorites are the Club Lulu and the Spicy East Coast Italian and the Turkey Tom. Always fresh and super fast (freaky fast). I miss the sprouts, though. I wish they would bring that back. The staff have always been friendly and helpful to me. Thank you!

So disappointed with this location. They were not helpful in explaining the sandwiches after I said it was my first time here. There sandwiches also felt like they were not filled with anything. My friend got the tuna and there was more cheese than tuna. I had seen some commercials for this place I wanted to try it, but I am not coming back.

I had a complaint in regards to service and the cashier took ownership and made things right. She even mailed 2 complimentary sandwiches with a hand written letter. I will definitely be returning. Jimmy John's has exceptional customer service

They wouldn't break a $100 bill that's all I had. Bad business model I specifically drove across town to eat here. Another eatery got my business