KFC - Kailua
KFC
Description
Located in central Kailua, this KFC serves hot, crispy chicken and features a recently renovated interior, but experiences vary. Staff are friendly and communicative despite understaffing; service can be quick or frustratingly slow, and popular items may sell out before closing. Cleanliness reports are mixed—some praise the remodel while others note sticky floors—and the dining room closes early while the drive-thru stays open later. Expect classic fried-chicken comfort with occasional operational hiccups.
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This KFC is definitely understaffed, but the employees are always very communicative about the situation. They do their best, the food always tastes fantastic, and they're consistently apologetic for the wait. This afternoon (2/2/24), there was only one woman on duty, but she managed the drive-thru efficiently.
The quality of the food is awful, and the restaurant floor is incredibly dirty. The doors are so sticky that I had trouble getting my shoes unstuck from the floor and the mat when I arrived. Every time I go there to pick up food, I end up waiting 20 minutes.
This KFC in the center of Kailua Town is fantastic! The restaurant is very clean, and the customer service is outstanding. The chicken was hot and crispy, making it one of the best KFC locations I've ever visited.
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