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Contribute Feedback What Neva Greenwood likes about Cinépolis Luxury Cinemas:
It looks very clean and the staff are helpful and are able to explain the process of checking into the kiosk and purchasing your tickets. Been a minute since I have been to a theater. The food was delicious and hot , the staff were awesome making sure we had everything we ordered during the movie. Bathroom was also very clean and properly supplied. View all feedback.
What Joey Bauer doesn't like about Cinépolis Luxury Cinemas:
Do not waste your time, too many other theatres to choose from. Arrived for movie at start of previews, once we sat down we realized one of the seats was broken, sunken in. Our server told us to tell management and they would offer refund. Once movie was over, spoke with Asst GM who couldn’t process the refund at that point, had to be in first 30 min of movie. Would have been nice if server mentioned that as we sat d... View all feedback.
Me, my friend and her relative saw the Barbie movie last night and we all loved it. The theater is huge and luxurious, and you place your drinks and food order from the menu at your seat by pushing a button; also, there are side table lamps.
Do not waste your time, too many other theatres to choose from. Arrived for movie at start of previews, once we sat down we realized one of the seats was broken, sunken in. Our server told us to tell management and they would offer refund. Once movie was over, spoke with Asst GM who couldn’t process the refund at that point, had to be in first 30 min of movie. Would have been nice if server mentioned that as we sat down at beginning of previews, would have happily went out and done it then had I known. Almost 2 weeks has gone by since and I’m still waiting on refund which I believe they won’t actually give. If I could give zero stars I would.
I’m very shocked at how dirty the carpet was in this theater. It looks like carpet from an abandoned building. Also, I only normally go to movie theaters that have the recliner seats because it gets uncomfortable sitting there for a while. When you buy your tickets here it says right on your ticket that you get recliner seats and then they are not actually recliner seats. Had I known this, I would’ve gone somewhere else.It’s also weird how the movie names that are playing aren’t above any of the doors.. but I guess that’s the least of the worries here.
Use to be great but now not so good. Food took over a half hour to get, can’t find anyone in the theatre to help, only 1 girl struggling behind the concession. I use to look forward to driving 45 min to come to this movie theater but not anymore!! Gone downhill.
Very enjoyable place to watch movies. Small theater with a limited group of guests. Very comfortable seating. Great way to see your favorite film.
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