Cold Stone Creamery

My grandson told me to give five stars to Cold Stone Eagle River. He got a medium cotton candy with gummy bears and sprinkles in a waffle cone dipped in chocolate and sprinkles. He made sure I gave the five stars in the correct app

Great ice cream!! I would definitely go back over and over again!! Customer service is a hit or miss but lately it's been improving for the most part!

Delicious! The girls there were so polite, and the place was packed. The line was out the door and we were waited on within 20 min. Awesome job girls!

Ice cream is good of course, but it seems miss managed. The last couple times I have gone in like an hour 15 before closing there is someone stocking and refilling toppings, someone doing online pickups and one person tending to the line out the door.Perhaps closing duties should be done after all the customers are helped….?

I highly recommend staying away from this location. EVERY time that we go, either the blenders are broken, which has happened twice, or the customer service is subpar. This last time, the blender was actually working which was a plus because I always get the milkshakes. This time, there were twins and an adult, I assumed she was the manager. There was a line out the door. We waited over 20 min before being seen, not the problem, but when we got to the front, they said that there were out of milk ? ... Carrs is right across the street. They also had horrible customer service and the adult did not want to manage the store. The twins just bypassed the order until one of them finally pulled out the last bit of milk, about a cup and tried to make a shake for both my husband and myself. They were still rude. I recommemd going to wild scoops. Marble slab, the grocery store, the convenient store... anywhere other than this location. I wouldn't be surprised if they go out of business.