Smashburger - Joiner Way, Eden Prairie

Damn good Burger! Friendly staff and very reasonably priced. BURGER came HOT same as the fries... Burger was well seasoned and great tasting ..

Placed an online order for a work meeting. Food for 10 people Hours posted say 10am. Placed order a day early. Went to pick order up at 10:15 to find that hours are 11am. No one called to change time, when picking up food an hour after I needed it, business said nothing. This should be updated. Poor customer service.

I got takeout about a week ago. Service was incredibly slow, it was at least 20 minutes after the estimated pick up time before my food was ready. Tater tot portions were extremely skimpy. Staff are not very friendly. I paid extra for additional pepper jack cheese on a cheeseburger. Since I had to pay more I figured I would get the standard American cheese plus the pepper jack cheese. I didn’t, it only had pepper jack cheese. Why did I need to pay more then when they just substituted pepper jack for American??? All in all very disappointing.

I waited 30 minutes to get one burger and a French fry. When I approached and said it had been that long, the manager was defensive and said they had lots of orders. No apology, very rude. There were only 3 occupied tables in restaurant. 2 people came in to order while I was waiting, they ended up leaving before they ordered because no one showed up in front for that long. I would have left too, if I had not already paid. I ate my burger right after I was given it and it was completely cold, it had obviously been sitting for awhile. I don’t have time to say any more about it or return it, nor do I want to have a confrontation with the manager who was so rude about me asking about my 30 minute old order. Will not return here, and honestly in any good establishment- my meal would have been comp’d for this service. I do not recommend this place unless you have a lot of time to spare and want to eat cold food and be spoken rudely to.

The smash fries are good. the burgers are not as good as they used to be. They seem short staffed and it's never very clean in there. It seems to be going downhill.