Dunkin' - Johnstown
Dunkin'
Description
The Dunkin' in Johnstown, NY, has garnered mixed feedback from patrons. While the staff's friendliness shines through amid evident management issues, long lines and understaffing frequently frustrate customers. Several diners have reported subpar food quality, such as poorly prepared grilled cheese and incomplete drinks. Inconsistent service further complicates the experience, with orders sometimes coming up short or incorrect. However, on a positive note, some employees have gone out of their way to remedy mistakes, suggesting a glimmer of hope for improvement. Overall, the establishment struggles with customer satisfaction amidst operational inefficiencies.
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Feedback
The drive-thru was very busy, but the cashier informed me that they were training new staff and were a bit slower as a result.
The coffee was excellent and I was delighted to have pumpkin spice flavoring available!
I had a subpar coffee in Utica from the drive-thru, but the donuts were good. I was in the Johnstown area and needed donuts for my workers. I stopped by and got a box, and when I mentioned my coffee experience, the cashier, named Maddy, quickly replaced it with the correct one. She was also fast and friendly throughout the entire service.
Coffee was good. And Happy to have pumpkin Spice!
The morning staff at this restaurant are always delightful. They always make my coffee just right. I enjoy coming here!
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FAQ
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QR-Code for the menu
