Dunkin' - Johnston
Dunkin'
Description
**Dunkin' Experience: A Mixed Bag**
Dunkin' is a popular spot bustling with customers, yet experiences vary dramatically. While some patrons rave about the fast service, cleanliness, and friendly staff, others report unsanitary conditions and unprofessional behavior, noting alarming issues like flies on food and workers neglecting hygiene. Long wait times, inconsistent order accuracy, and rude interactions add to the frustration for many. Newer locations with renovated decor and efficient ordering kiosks enhance the experience, but the chaotic drive-thru and parking challenges remain a concern. Ultimately, Dunkin' offers both satisfying moments and significant disappointments, making it a gamble for diners.
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No stars for this place. Two women working here were screaming at me and my sweet mother through the drive thru intercom because I ordered half a dozen of donuts. It was 7AM and I was confused. Super rude and we told them to hold off and drove off. Extremely rude and unnecessary. Manager needs to do something about these workers. If you don’t like your job then don’t work here. We just simply wanted donuts Food: 1
Service: Take out Meal type: Breakfast Price per person: $1–10 Food: 3 Service: 5 Atmosphere: 3 Recommended dishes: Egg and Cheese
I came here and ordered inside a coffee and snackin bacon. The cashier cashed me out while using my app. I was then made aware they had no bacon. In order to be refunded I needed to contact customer service. I did. They told me to contact this location. It's a back and forth game at this point and all I want is MY REFUND that I am entitled to! Food: 1 Service: 1 Atmosphere: 1
Service: Dine in Meal type: Breakfast Price per person: $1–10 Food: 5 Service: 5 Atmosphere: 4
Update: 2nd time i've gone in there and it's a different Satuay crew than normal... Learned my lesson, if its not the norm then walk right out the doors... I only get to come to this location once a week, but each time they never fail. It is THE BEST customer service I have ever had! They are always so polite and so accommodating. I choose this location over the one thats down the street from my house and never regret it. This location makes being 5 minutes late to work worth it.
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FAQ
More information
QR-Code for the menu
