Reviews

Overall Total Score
3.2 out of 5
Good | 4549 reviews

What Lucile Armstrong likes about The Krystal Company:
The cook and counter employee were very sweet. They were the only two working and did everything to get the order in a timely manner. Be nice to your food service worker, they are all working under staffed and under paid. View all feedback. What Taylor H doesn't like about The Krystal Company:
Our Krystal's were bland. We ordered original (onion,mustard, and pickles) Krystal's and there were no pickles, too many onions, and you could barely taste the mustard. View all feedback.

Reviews from various websites

Menu
2.0 ★ from 11 reviews
Lola
08.04.2023 - 15:18

This crystal has to be switched off. Three times in the last two weeks. Either from what I want or something doesn't work. Came today after sitting in the Drive...

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Ericka
08.04.2023 - 15:18

This place usually has problems, like not driving through orders, eating takes 10-15 minutes to cook, and eating our warehouse. These are real things I encounte...

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Phyllis
08.04.2023 - 15:18

There were 3 vehicles before me in the drive thru, of which 2 had already placed their order... and 30 minutes to order and get my food. Wow! That was also slow...

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Ian
08.04.2023 - 15:18

For the manager: FYI-Your employees work Thursday night 6/30/22 chatting with a friend/friend on the speaker in the drive thru and on the pick-up window while o...

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Maurice
08.04.2023 - 15:18

Been sitting in drive through 15mins still sitting here. line has not moved not even one car. Didn't know I'd have to wait for them to hire a whole crew.... may...

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Despite a variety of mixed reviews, the overall consensus seems to be that the food at this restaurant is good, with some standout customer service experiences. However, there were also several complaints about slow service, lack of cleanliness, and unprofessional behavior by employees. Some reviewers even mentioned issues with children being present during work hours. While some customers had excellent experiences with the drive-thru running smoothly and food being freshly prepared, others were left disappointed with long wait times and subpar service. Ultimately, it seems that the quality of the dining experience at this restaurant can vary greatly depending on the day and time of visit.

Doordash
3.8 ★ from 1600 reviews
DJ
02.11.2023 - 12:56

Gallatin Krystal's I wouldn't feed to my dogs. If I had any

Chassity
02.11.2023 - 12:56

Everything was great however the original fries are so much better

LORELEI
02.11.2023 - 12:56

She got it to me as soon as she got it from the restaurant. it was a 24 pack.

Taylor
02.11.2023 - 12:56

Our Krystal's were bland. We ordered original (onion,mustard, and pickles) Krystal's and there were no pickles, too many onions, and you could barely taste the...

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Savannah
02.11.2023 - 12:56

Always a fan of krystals, delicious food!

Facebook
2.9 ★ from 13 reviews
Google
3.2 ★ from 924 reviews
Tripadvisor
3.6 ★ from 11 reviews
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3.5 ★ from 1390 reviews
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2.8 ★ from 38 reviews
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