Waffle Factory - Jerusalem

The food and desserts were really tasty and waiters were very kind and fast while serving the food but the hostess was not respectful when we talked to her on the phone to get a reservation or while receiving us when we arrived to the restaurant.

The only reason im giving them more than a one star is because the food was actully really yummy. But the service horrible! We came as show up on a Friday. At the resturant they said to wait 30 min and we did. When returned the hostest had no clue if she has room. She was giving us unsure answers as they should be a group comming in 30 min... Or not sure how long more you will need to wait After we insisted. She agreed we would sit at a booth which was a bit crowded for the 5 of us. But we were ok with finally sitting. Took about 20 min to get any waiter. The place was pretty full and the 5 6 waiters there were moving soooo slow!! When serving anything they walked passed everyone making sure not to make eye contact so they won 't be asked to do their job! Than started the water issue. Which I am too familiar with here in Israel. We asked 6 times for water. Part from our waiter and part from others. My mom faked hersalf chucking and no one even noticed!! The food arrived and yet no water!!! Took about 30 min from order till food arrived and about 40 till we recived water. The only thing that was smooth was the dessert which my brother order at the bar (to surprise me) and came pretty quick. Overall yummy food. Terrible service. Not worth the wait.

Tbh was expecting for a fancy dessert was so disappointed when had the first bite. the chocolate spread feels like fake and mixed with water. won't be coming again :

The best waffle factory, service beautiful, a beautiful place to `Kiff`

Very tasty food and giant portions, friendly and helpful staff, good location near Gan Sacher, fun place to visit. Wide menu choices