Beach House Restaurant + Tap Room

This restaurant is not almost as good as it looks on open table (or everywhere). service was best perfunctory (although polite.) eating was a hauch. environment less than hoped.

Great place on the island jekyll for seafood. the garnel and grits were fabulous.

Server was nice. Restaurant was quiet and clean. I ordered the Grouper blackened. The grouper was too salty to eat, the cous cous was underdone and crunchy (but the two bites I had if this had been cooked properly would have been fantastic as the flavor was on point), and the bok choy had almost a chemical flavor to it. We told our server and he offered to replace the item and we chose not too. We paid (yes we paid for a meal we did not eat as no refund was offered) and chalked this up to you win some and you lose some. Not saying we won’t ever try this establishment again, but it is low on the list now.

In town for an education conference and made reservations originally for 6 for dinner on a Monday night. Staff were very accommodating when we requested to change our party size to 10. Unfortunately, once we arrived, we were less than impressed. Our service was terrible. The restaurant was not busy yet we waited over 30 mins for appetizers and drinks to arrive after placing the order. Salads arrived at the same time the meals did, and it took nearly an hour after the delivery of the appetizers for our main courses to arrive. Someone in our party’s drink cup was cracked and leaking, and once we notified the server of the issue, instead of taking the leaking glass away, it was left on table to continue to make a mess. I am usually a fantastic tipper, but we were charged a mandatory 20% gratuity, which we all paid, but was definitely not reflective of the service we received. The food was great, but not worth the headache of dealing with such poor service. We are in the island every year for a conference but we will definitely NOT be back.

Server was too busy chatting to do her job. Someone else brought our food “because it had been sitting there awhile”. Hot food was barely warm. Multiple items including all their signature dishes were sold out and it was early in the evening.