Torchy's Tacos - Jeffersonville

I had a wonderful experience at this restaurant, enjoying delicious food at great prices. I placed a pickup order, and it was ready just as I arrived—everything was prepared exactly as I had requested, with no errors. The service was prompt, and the tacos were the best I’ve ever had. I will certainly be going back for more! My dad and I tried the Ace of Spades taco from the secret menu, which is an amazing deal at just $6.25 each—a fantastic value for the portion size. The rice and beans were also top-notch, and my family really relished the hillbilly queso and avocado salsa.

My husband and I were excited to try something new for our date night, but after spending $40, we left feeling still hungry. I ordered the chicken and beef fajita tacos, but they were so greasy and falling apart that I couldn't even pick them up. The bottom of my basket was just a puddle of liquid. Overall, we felt it definitely wasn’t worth the price.

The food was outstanding, and the bartender/cashier was extremely friendly and helpful. I’ll definitely be returning because of her (it’s a shame the bill didn’t include her name). However, since the restaurant is still new, I think the management and staff could benefit from paying more attention to cleanliness, especially in the restrooms and overall safety practices. As a restaurant manager myself, I genuinely want to give this place a 5-star rating, but some issues are hard to overlook. That said, these are all easily rectifiable problems. With the high-quality food and the excellent customer service from your bartender yesterday, you’re bound to succeed in no time.

While everyone can have an off day, it seems that cold and tasteless food is a common complaint according to other reviews. I even own taco socks that I wear every Tuesday for taco day, but Torchy's definitely didn’t earn the privilege of wearing them. In total, the drive from Kentucky, the gas, and $14 for two tacos added up to over $20 and an hour of my time that I won’t get back. I gave one star for the friendly staff and another for the nice location. The three remaining stars were deducted due to the food temperature, lack of flavor, and high price.

The food is wonderful, and the atmosphere is enjoyable. To truly feel satisfied, it's advisable to order at least two tacos. There are no combo meals available, so all items need to be ordered individually. Also, please note that they don’t provide bottled water.