Dunkin' - Jamaica

The store manager named khatun is very rude and unprofessional with read more The store manager named khatun is very rude and unprofessional with

I ordered an iced coffee online and had to wait an additional 10 minutes when I arrived at the store. Other customers who walked in placed their orders and rece... read more I ordered an iced coffee online and had to wait an additional 10 minutes when I arrived at the store. Other customers who walked in placed their orders and received their food right away, but mine was nowhere to be found. One of the employees was even walking around wearing a homemade beauty face mask, completely ignoring the order tickets. It was quite surreal to witness. All four customers had to inform them that they had placed their orders online or at the kiosk before they finally checked the multiple order printouts. There was absolutely no attention paid to the orders; they seemed more focused on chatting amongst themselves.

I ordered a Matcha Latte with less ice, but when I came in for a second visit, I saw another employee filling my large cup all the way to the top with ice cubes... read more I ordered a Matcha Latte with less ice, but when I came in for a second visit, I saw another employee filling my large cup all the way to the top with ice cubes. I’ve already spent $6, and I’m not just paying for a cup of ice! The only response from Yesmin was that she had already put powder on the ice, which left me baffled. Do I look like I care that you added maybe 10 cents' worth of matcha powder to the ice cubes? There wasn't even any milk in the cup! You should check your cameras around 3:35 PM.

I always have issues with this one lady who takes my order. This is the fifth time we've had a problem because I specifically asked for oat milk, and she didn't... read more I always have issues with this one lady who takes my order. This is the fifth time we've had a problem because I specifically asked for oat milk, and she didn't include it. On top of that, they forgot my sausage on a sausage, egg, and cheese croissant. If I could give zero stars, I would.

This is the best dunkin I’ve ever been too, service amazing, employees here are top notch. I always come here. They get it right here. read more This is the best dunkin I’ve ever been too, service amazing, employees here are top notch. I always come here. They get it right here.