Tsaocaa - Jacksonville

My girlfriend visited this shop at Sunday (07/30/2023) around 4 p.m. to order drinks for her family. It was a large order made at a kiosk which she included a t... read more My girlfriend visited this shop at Sunday (07/30/2023) around 4 p.m. to order drinks for her family. It was a large order made at a kiosk which she included a tip for. When the order was processed, it was serviced by two young women with black hair. It should be noted that they never directly interacted with my girlfriend besides for a few glances. When she would glance to look at the two young women, they openly made a disgusted expressions and gave her side eye. After placing the order my girlfriend also heard them audibly express frustration and curse when they noticed the order. My girlfriend noted that the drinks and atmosphere of the shop were great but the attitude of the service representatives was unacceptable. I hope that the shop's management is willing to make some changes to their customer service in order to maintain the otherwise great experience that the shop offers.

I stumbled upon this place after getting my nails done today. I was drawn in by the bright colors, and images of boba tea. I was not disappointed with my detour... read more I stumbled upon this place after getting my nails done today. I was drawn in by the bright colors, and images of boba tea. I was not disappointed with my detour, and had no buyers remorse for making a few extra splurges. Their original nona tea is the best I've had. It truly tastes as if they made it all in house from scratch. The decor on the inside was very fun with flowers spread about to take a seat on. There were a few spots to take a quick photo session, and I have to say their toffee pudding is to die for. I will definitely be a regular at this establishment. 10 out of 10 recommend!

Here is my favorite place. First of all it is near my house. I tried a lot of drinks, I totally enjoyed every time without disappointed. Highly recommend. That... read more Here is my favorite place. First of all it is near my house. I tried a lot of drinks, I totally enjoyed every time without disappointed. Highly recommend. That is why I saw it is always busy whenever I came.

There are a lot of other boba places on this road that I am willing to drive out to than this specific location. First, I do like this company's drinks but I li... read more There are a lot of other boba places on this road that I am willing to drive out to than this specific location. First, I do like this company's drinks but I like the service of Mandarin more than this location. I have been here twice at this specificlocation and this is my fourth or fifth time ordering at Tsaocaa. #1 issue was messing my order twice for the same drink (verymatcha slush w. Nata jelly and matcha foam). First time I asked this I accidentally got matcha with red bean drink. Second timeI came to order the same drink the cashier person the same incorrect item. I asked for it to be rectified and he said he willget it right and added a fee for nata jelly (but this drink does not cost extra for nata jelly). #2 both times the cashier doesnot ask the level of ice, sugar, or milk substitute. #3 this place is very dirty and no one comes out to empty the trash orclean up the tables. There was an old drink sitting on a table with all the ice melted and no person around to claim it beforemy party sat down and after we left (we stayed at least 15-20min). The workers are always on their phone. I get it, it does getbusy and I see there are a lot of to go orders. Maybe they need to hire more people. It's clearly night and day from thislocation and the Mandarin location. If I am in the area and want some boba, I am going somewhere else.

The place was as curiously bright and pastel-y as the pictures! Very unassuming front in an unassuming location. Very extensive menu with a multitude of options... read more The place was as curiously bright and pastel-y as the pictures! Very unassuming front in an unassuming location. Very extensive menu with a multitude of options, dairy and non-dairy alike! Ordering options were quite flexible (cashier, phone, andself-serve) and the waiting time was more than satisfactory. I'm definitely excited to try out more of their menu!