Marco's - Jacksonville

Terrible experience. decided to try another pizza place than usual. Call and order for pickup and was told 15 minutes. 20 minutes later arrived and was the only one in the line and they were looking for my pizza and couldn't find it. Then the guy brought out a pizza that basically looked like mine, but with a couple of wrong blows on it. I told him he asked me three times on the phone and I clarified the blows, but I can wait until they correct it. He took it on his back and the pizzamaker was like I had no time for it. Then he put the pizza on the side and worked on other pizzas. 15 minutes, 30 minutes, 50 minutes. I asked what's going on with my pizza and they told me to work on it, but he was clearly not. In the end, he offered me the same pizza from earlier and said that this was your order and I had an hour waiting for it after I arrived there and my order was not corrected and was was wasting my time. The way that was spoken was also in arguing way and they seemed to hate their job. Don't waste your time with Marcos.

My husband and I are new to Jacksonville and haven?t gotten a TV yet, but to my surprise, Marcos pizza was just the entertainment we needed. We ordered a large pepperoni pizza just before 9 pm, we didn?t roll in to the store until about 9:30pm. My husband sent me into the store to pick up our pizza that was supposedly ready. Once inside nothing would?ve prepared me for the show I was about to watch. Fellow customers caught me up to where they were in the episode. As I understood it?one of the workers had a quit fit (swearing, screaming, etc) and stormed outta the store. I walked in just before she returned to her post and started hate-making the pizzas. Never with such force have I seen a pizza-maker smack the dough. Never such passion has gone into making a 12? pepperoni magnífico pizza. No hands were washed or hairnets used in the making of this pie. One of the two other workers left to make deliveries, leaving the ferocious pie-puncher and one man who may have been a paraplegic?not sure. I watched in dread as the pie-puncher ignored the growing line of angry customers and the other worker struggled to stay on his feet. As if to add salt to this very large wound, a customer demanded a refund and swore she would be back tomorrow. Alas the pie-puncher called our name and we hurriedly picked up the pizza, but as we were about to leave, the struggling worker with the aid of the pie-puncher and a fellow customer, sat down just after pulling the rack with 8 already-made pizzas to the floor. I didn?t watch the rest because it became too painful to watch. Overall the show was 5/5 stars but the hate-filled pizza was just as expected?a bit salty, so with dinner+show, I have to go with 3 stars.

Being new to the Jacksonville area I always make it a point of trying out local eating establishments. My daughter and I went to Marco's and got a large peperoni with extra cheese. I must say that their pizza is really delicious. The sauce and dough were good, and the extra was really extra. Our pizza was really cheesy and we loved it. The establishment itself was very clean and the kitchen is an open one so you can see that the kitchen was very clean also despite Marco and his employee being busy with orders. Pricing I thought was very reasonable especially with the raising inflation happening now. Please don't pass this place by. Their pizza is way better than the chain pizzerias.

Pizza is good. Kids like that the sauce isn't zesty like some places. Service is super slow. Teenagers working every time we have been. Couldn't be bothered to pick up the pace. I've sat at the pick up window for almost 5 minutes without being greeted on more than one occasion, even though there is an employee standing right there. Definitely don't value your business. Doesn't ever seem to be a manager there. Fine if you just need a quick pie on the way home.

This was supposed to be half and half. Unfriendly staff. The pizza was OK and the price wasn?t bad. I?ve paid less for better. But the rest was unacceptable.