Mcdonald's - Jackson

I'm from out of town by at least 200 miles visiting family. I pulled in during the lunch rush and there was a lot of cars ahead of me in excess of 10 to 12. How... read more I'm from out of town by at least 200 miles visiting family. I pulled in during the lunch rush and there was a lot of cars ahead of me in excess of 10 to 12. However I was extremely surprised with the speed and accuracy of the service. From the time I pulled in, to the time I got my order was just under 2 minutes. My food was hot, the associates at the windows were very very nice. I appeal to anyone else that makes reviews not to fault places that have their dining areas shut down because of the pandemic. It's not fair to any location to give them just one star because you can't sit in there and eat.

I don't like to leave bad reviews especially these days when places are so short staffed and sometimes can't help certain situations but I went through the driv... read more I don't like to leave bad reviews especially these days when places are so short staffed and sometimes can't help certain situations but I went through the drive thru Monday 5/30/22 and got my order. Got a block away and my daughter said they forgot one sandwich so we went back and she went in to let them know and get our missing sandwich. She got back in the car and they gave us the wrong missing sandwich. I just left and ate it. Wasn't happy but next time I don't care how long the line gets, I won't leave the window without checking and getting the right food.

5 stars for the team here today, Monday, 27. September. The menu board is blurred, and I just met an rude customer about the waiting period. I feel bad for fast... read more 5 stars for the team here today, Monday, 27. September. The menu board is blurred, and I just met an rude customer about the waiting period. I feel bad for fast food staff, and I wanted to give them a scream! You treated him with grace and a smile!

I recently placed an order on DoorDash via the DoorDash app. The manager, Christian, I believe, answered my call to McDonald?s in regards to a them to a mistake... read more I recently placed an order on DoorDash via the DoorDash app. The manager, Christian, I believe, answered my call to McDonald?s in regards to a them to a mistake in my order. He was very kind and so helpful. He explained that they simply followed theinstructions given to them by DoorDash. He explained, if I could call DoorDash and get DoorDash to pick it up, he?d be glad tomake me another one. My experience today with DoorDash was arguably the worst customer service I have ever experienced. And itwas such a relief to speak to someone at McDonald?s who just wanted to make it right for me. He was thorough in explaining whythey had prepared my order the way I received it, and immediately offered to replace the item I had a complaint about. Christianwas the silver lining this evening, in an otherwise regretful decision to order via DoorDash. Hopefully, customer servicerepresentative?s can take note of how easy it is sometimes to remedy a situation, especially if you?re willing. Thank you somuch Christian.

Couple of issues. I ordered a burger plain with bacon and cheese. They didn?t include the bacon as my pictures show. Additionally, my fries were cold. read more Couple of issues. I ordered a burger plain with bacon and cheese. They didn?t include the bacon as my pictures show. Additionally, my fries were cold.