Coco Brussels - Ixelles

The ambiance of the restaraunt was fine but they were so understaffed we barely got fed. Madonna, the manager, and I corresponded via email about merging my two... read more The ambiance of the restaraunt was fine but they were so understaffed we barely got fed. Madonna, the manager, and I corresponded via email about merging my two reservations and that one of my party had food allergies. Madonna confirmed this would be done. When my party got there the tables were NOT together and the food was NOT set up for the ONE person with the allergies. Eunas, the server, was able to arrange a vegetarian plate for my ONE party member but he ended up only being served 2 courses with the menu. This evening was a SIGNIFICANT disappointment. It was understood in this beautiful evenining that they were immensely understaffed. We arrived at 8pm and only got our third course at 12:10am. There was a party across from us dancing on the table and chairs and swinging from the tree in the dining room. There was another party next to us where the man was dancing indecently exposed with his pants down around his thighs. This ruined our experience as well as every other patron in every room. During the meal, when bread was brought out, there was not enough for each person. All of these issues were brought to the servers attention but he was overwhelmed. It was 1:45am and we had not gotten our main course so we told our waiter and the bar manager we wanted a refund and we were leaving. I flew my team from America to Brussels to spend New Years Eve at Coco because I had eaten here before. I paid 1760 euro total, 160 euro per person x 11 people. We never got our two final courses. I requested and have not been provided a refund for my money. I hope they address this accordingly. I want to state again that Eunas, the server, did everything he could to take care of us but the restaraunt itself and the rest of the staff failed.

The music is extremely loud. Food: 1 Service: 1 Atmosphere: 1 read more The music is extremely loud. Food: 1 Service: 1 Atmosphere: 1

Nice and lovely. Food: 5 Service: 5 Atmosphere: 5 read more Nice and lovely. Food: 5 Service: 5 Atmosphere: 5