Arby's - IRWIN

Sandwich was good, chicken cooked perfectly, was not aware of the mayo on the sandwich. Didnt affect it much but in personal opinion not a fan of mayo. read more Sandwich was good, chicken cooked perfectly, was not aware of the mayo on the sandwich. Didnt affect it much but in personal opinion not a fan of mayo.

There were cars lined up through the drive thru and people everywhere inside and they were so fast I didn't wait 5 minutes for my food! They are amazing everyth... read more There were cars lined up through the drive thru and people everywhere inside and they were so fast I didn't wait 5 minutes for my food! They are amazing everything was hot, fresh, and just the way I ordered it.

Yum. Bigger than I thought on the meatball. Always had good service here read more Yum. Bigger than I thought on the meatball. Always had good service here

The food at this restaurant is always fantastic, but unfortunately, my last order was missing some items. As a gesture of goodwill, I received two cards for fre... read more The food at this restaurant is always fantastic, but unfortunately, my last order was missing some items. As a gesture of goodwill, I received two cards for free meals to use on my next visit. However, when I returned this time, the girl at the register not only denied my use of the cards but also threw them away, leaving me unable to use them elsewhere. I felt so embarrassed by the situation. I called to voice my concerns, and while the guy on the phone acknowledged that what happened was unacceptable and assured me he would address it, he didn't take my name or any details that could help resolve the issue. I'm very disappointed.

On what is typically the busiest day of the year for fast food restaurants—the day before Thanksgiving—I had the best customer service experience I've ever enco... read more On what is typically the busiest day of the year for fast food restaurants—the day before Thanksgiving—I had the best customer service experience I've ever encountered at this location. From placing my order to receiving it, everything went seamlessly, and nothing was missing. The manager, who had pink hair (I’m sorry I didn’t catch your name), noticed I had a substantial carry-out order and graciously offered to help me take it to my car. I truly appreciate the assistance, as it made my day so much easier. Thank you!