Arby's - IRWIN

The food at this restaurant is always fantastic, but unfortunately, my last order was missing some items. As a gesture of goodwill, I received two cards for fre... read more The food at this restaurant is always fantastic, but unfortunately, my last order was missing some items. As a gesture of goodwill, I received two cards for free meals to use on my next visit. However, when I returned this time, the girl at the register not only denied my use of the cards but also threw them away, leaving me unable to use them elsewhere. I felt so embarrassed by the situation. I called to voice my concerns, and while the guy on the phone acknowledged that what happened was unacceptable and assured me he would address it, he didn't take my name or any details that could help resolve the issue. I'm very disappointed.

On what is typically the busiest day of the year for fast food restaurants—the day before Thanksgiving—I had the best customer service experience I've ever enco... read more On what is typically the busiest day of the year for fast food restaurants—the day before Thanksgiving—I had the best customer service experience I've ever encountered at this location. From placing my order to receiving it, everything went seamlessly, and nothing was missing. The manager, who had pink hair (I’m sorry I didn’t catch your name), noticed I had a substantial carry-out order and graciously offered to help me take it to my car. I truly appreciate the assistance, as it made my day so much easier. Thank you!

I wasn't a fan of the Diablo sandwich or the loaded fries; they didn't taste good, and I ended up throwing my food away. However, the restaurant itself is reall... read more I wasn't a fan of the Diablo sandwich or the loaded fries; they didn't taste good, and I ended up throwing my food away. However, the restaurant itself is really clean, and I've had other dishes there before that were quite good.

My husband visited Arby's twice this week and was disappointed both times. The French dip sandwiches he ordered arrived without au jus. Additionally, when he or... read more My husband visited Arby's twice this week and was disappointed both times. The French dip sandwiches he ordered arrived without au jus. Additionally, when he ordered a turkey bacon ranch sandwich as part of a meal, the sandwich was missing from the bag when he got home. His friend also had an issue, receiving only three packs of Arby's sauce instead of the extra ones they requested. When they pointed these problems out, the staff blamed being short-staffed and having trouble finding employees. Poor service is unacceptable, and proper employee training is necessary. It’s unfortunate because Arby's used to be so good.

I am very disappointed with my visit to this Arby's. I spent almost $10 on a double beef and cheddar meal, ordered just 20 minutes before closing, but ended up... read more I am very disappointed with my visit to this Arby's. I spent almost $10 on a double beef and cheddar meal, ordered just 20 minutes before closing, but ended up with a single beef sandwich without any cheese and dry roast beef. Additionally, the fries were cold. Overall, it was a total waste of money.