Lime Kitchen - Irving

The staff here is exceptional and highly professional, and the food is consistently fresh. Thank you for the exceptional service! read more The staff here is exceptional and highly professional, and the food is consistently fresh. Thank you for the exceptional service!

The phone never seems to get answered here, and it feels like they pick and choose when they feel like picking up, if they even bother at all. Their opening and... read more The phone never seems to get answered here, and it feels like they pick and choose when they feel like picking up, if they even bother at all. Their opening and closing hours are all over the place, operating whenever they feel like it, regardless of what’s advertised online or on the door. I've rarely seen more than three customers in the restaurant at once. Should I continue? The place is clearly understaffed and excruciatingly slow. If you're hoping for a pleasant dine-in experience, good luck! Your party might be served at different times, so don’t expect to dine together. The staff has trouble recalling orders—often choosing not to write them down—and refills on drinks only happen if you explicitly ask. To make matters worse, they smoke right outside the entrance, blatantly ignoring the posted sign prohibiting smoking within 25 feet. It seems that rules don’t apply to them. If this is how they operate in plain sight, I can only dread to think about the kitchen's conditions. The owner is leading this business toward failure and really needs to pass it on to someone who knows how to run things properly. I’ve given this place three chances, but I'm now more than happy to take my money elsewhere. If you're seeking a better experience, I highly recommend Pho Empire at Beltline and Northgate. You won't be treated nearly as poorly there!

I don’t understand why Lime Kitchen is listed on GrubHub if they aren’t actually accepting orders. I won’t be ordering from here again—completely a waste of my... read more I don’t understand why Lime Kitchen is listed on GrubHub if they aren’t actually accepting orders. I won’t be ordering from here again—completely a waste of my time.

I placed a pickup order for 3:45 pm. When I arrived, the restaurant was closed until 4 pm. I waited until 4:15 pm, but they still hadn’t opened. Very disappoint... read more I placed a pickup order for 3:45 pm. When I arrived, the restaurant was closed until 4 pm. I waited until 4:15 pm, but they still hadn’t opened. Very disappointing.

I ordered from Lime Kitchen on Uber Eats. The pho was just okay, but the noodles were severely overcooked and fell apart as I tried to eat them. I also tried th... read more I ordered from Lime Kitchen on Uber Eats. The pho was just okay, but the noodles were severely overcooked and fell apart as I tried to eat them. I also tried the mango avocado rolls, and they were awful—tasting almost chemical-like, as if fried in some kind of cleaning solution. The flavor was so off-putting that I’m genuinely worried about getting sick. I will never order from here again.