Arby's - Ipanema (pontal do Paraná

This review is for my experience on 11/2/23 at 2:30 pm with the manager in the drive through named Ray. I ordered my food using the official Arby 's app and headed to the store. When I got there I went through the drive through and gave my name (just like I have done at any other fast food restaurant who has their own app for ordering). Ray the Manager was working the drive through and was really confused about an online order and said they didn 't have it. I checked the app and it was confirmed at the Hilliard Rome store, the money had been charged to my bank account and I had a confirmation email. Ray said I 'm not sure what to tell you and I said I can pull forward to the window to show him the app confirmation and that I was charged and he said I don 't know how the app works you can pull to the window if you want I guess When I got to the window I showed him all of the confirmation items I had and he said again it was a 3rd party app (I said this is the official Arby 's app from your company) and he said to hit in the app have a question I showed him when I do that it brings up the store 's phone number and he said you can call it if you want I said is this not your store phone number? why would I call this number when I am talking to the manager right now at the window? I then told him we have to find a solution and I can 't be the only customer that has had an issue like this before and what is their training/solution when this happens. Ray the MANAGER still had no answer besides I 'm not sure then he walked away from me and called someone. After waiting 2-3 more minuets in the drive through he said they did have my order. Overall, I understand things can be delayed or glitch but the Manager should have a solution based mentality and say something like ok when these things happen it usually takes a few minuets pull forward or come in and we will see if the order comes through and if not you should call xyz or do xyz. To treat the customer as the problem and offer no solutions for a purchase made is wild to me. Ray the Manager needs to be more informed so he can also arm his employees with solutions when these things happen as well. I 'm sending this feedback to corporate as well.

Got the Philly ...good sandwich but really quite different from what you would expect...grab extra napkins!

We ordered our carry out dinners thru the drive thru. When we got home and checked our order and what we received and realized we ordered 4 turnovers and only received 3, we were missing a cherry turnover. When we got done eating we tried to call numerous times the phone only rang no answer. We kept calling periodically throughout the evening but no one ever answered. We’re so disappointed. Attached is the copy of our receipt.

Two of us paid 26 bucks for fish sandwiches and fries.. this was not a filet. It was fried fish paste and cold fries.. they always had good fish sandwiches, not now!!! Yuck!!

Had the crispy fish sandwich and fries and a drink. The drink was good, the fries were over done and cold. The sandwich was awful. I couldn't find the fish. I won't eat there again.