Grand Café Restaurant und Confiserie Schuh

Was für ein Debakel, was für ein Absturz, was für ein Kniefall vor einfallenden Fremdenhorden... wo einst (bis vor wenigen Jahren) Ladies mit ihren Galanen bei lieblichen Klängen des hauseigenen Pianisten zum Nachmittagstee trafen... klafft ein Riesenloch ins elegante Gebäude und unterteilt den charmanten Raum in eine "Business-Area für Uhrenkäufer (eine Marktnische in Interlaken!)"... und den kläglichen Rest des Etablissements...Nicht zu vergleichen mit dem, was bei Familie Beutler während Jahrzehnten (?) qualitätsmässig auf- und ausgebaut wurdeSchlicht und einfach "schade"... wenn nicht skandalös!

Auf der Terrasse nahmen wir kurz vor "Ladenschluss" ein Dessert. Der Service war freundlich und schnell. Die Desserts waren sehr erfrischend mit zum Teil selbstgemachtem Eis. Die Leute auf der Höhenmatte konnten wir vom Sitzplatz auf der Terrasse tiptop beobachten.

Das Essen ist gut, die Aussicht und den Ambiente! Minuspunkte für immer dreckige Tischtücher oder Sitz Kissen.Vielleicht mehr einheimische einstellen damit wir mehr unsere schwizerdütsch reden kann, leider muss man immer mehr englisch sprechen damit wir etwas bekommen in Interlaken!

Eating is good, but the waiter treatment was very bad and very rude very bad treatment, the waiters are very rude, very bad choice to come here, we came 2 times, and in both times we were treated so badly. from different waiters, not just one

Never in my LIFE have I had a worse service and that is coming from someone who is very well travelled. This restaurant puts a shame on Swiss hospitality or hospitality in general. We were treated like animals. Although my wife put a review on...this place, I feel it is required to express my review of this place so that the owners and staff know how pathetic their service was (not to mention the below average food). I’d suggest the team at this restaurant to go to a school to learn hospitality. Never treat your customers as if they are fools and don’t give them excuses that heating the chocolate in the fondue will make the chocolate burn—after all we have all had melted hot chocolate to drink. Don’t scoff at your customer when you are told that this is the first time you have had chocolate fondue that is cold. The waiter took the chocolate back and it came back slightly warmer (which hurt his ego), but the disgust in his face diluted the sweetness of our dessert. Also, please train your waiters to not wait by the table with the bill when we are still finishing our meal. It looks like they are begging for money. We just asked for one more minute and he didn’t like it. We wait to pay our bill and ask for the other waitress if we can pay, her response is “you made him wait, now you wait”. My wife and I saw there were many bad reviews of this place and we were not surprised. To the owners: get your act together—this was a terrible experience and word does spread. One bad experience can mean you lose hundreds of potential customers. And please tell your waiters that they should lose their ego—if you are 40+ and still a waiter it really says a lot about you. If they lose their attitude and start being kinder, they may get a more lucrative job and truly find out that chocolate fondue is meant to be warm. To all other visitors of Interlaken: until this restaurant doesn’t get its act together, I’d recommend the McDonalds down the road. You know what to expect, you don’t have many people to deal with, and you’ll end up content with your meal—Something you won’t feel when you leave this restaurant.