Lucky Wok - Innsbruck

Shockingly rude and abusive waitress. We came in with a large group of 35 people, and we were finding our seats with understandable confusion. Being such a large and international group from several Asian countries, it is always a challenge to communicate efficiently, but with a bit of patience, we always get there. Unfortunately, this time the staff that met us at this restaurant were not patient and a waitress with dyed red hair wearing a lavender coloured jacket started screaming at the top of her voice at our tour guide from Hong Kong. THIS IS OUR RESTAURANT! WE MAKE THE RULES! YOU MUST NOT SIT WHERE YOU HAVE NOT BEEN ASKED TO SIT! (This goes on for another minute if you can believe it) The irony is that our group requires translations into multiple Asian languages. But of course, everyone understands contempt and disrespect. We all heard this and were shocked. Thankfully, our group is more civil than this waitress. I cannot believe how contemptuous, disrespectful, hateful and utterly incapable of a waitress this woman was. Our poor tour guide handled the situation well with patience and compassion. Our tour guide diffused the situation well. AVOID this restaurant if you are a large group and do NOT want to be abused.

If you‘ve only ever had extremely westernized Asian food, you might find their stuff mediocre. If you know and love authentic Chinese, Thai, Vietnamese, and Japanese food (yup, the menu is wild), you‘ll be very disappointed. Sushi, while by no means good, was the most acceptable out of what we ordered, but the rest was bland, greasy, and low quality. Waiter was unenthusiastic at best. When he was nowhere to be found for a while, my friend had the audacity to walk up to the counter to order a drink. The owners' teenage son, who was sitting in the back of the restaurant the entire time playing on his phone, asked if she couldn‘t wait and cursed at her in Mandarin as she walked away – too bad I understood every word. Prices are low, but you‘re made to feel very unwelcome. It‘s just not worth it.

So good we went twice, amazing food!

Food and service are ok. WC is super clean.

Very bad experience, local smells very bad and the personal were very unpleasant, i wouldnt recommended anyone to go there