Tropical Smoothie Cafe - Innovation

I left my information for a manager after they managed to get my order completely incorrect a third day in a row. I 've yet to receive a call. Nothing has changed. I won 't return to this location. They didn 't refund my money either. First two times, they made me a quesadilla when I ordered a wrap, but at list it was a similar dish I guess, so I gave them the benefit of the doubt. I took it back and they remade it. I checked at the store, so at least I wasn 't too far. I do not eat meat. So I always order no chicken, sub plant based protein or a vegetarian dish in the first place. Third time they gave me a turkey bacon sandwich instead of my wrap. I had to skip my lunch to drive all the way back. Every single time for 3 orders in a row within 1 week. They managed to get my order wrong. The bag, the name, all correct. But they put a non-vegetarian or not even close item in my bag. I 'm glad I 'm not removing something I 'm allergic too. Then they get an attitude when I come back. I made your wrap, it 's correct, maybe someone took your bag. I have my bag, with my name on it. Maybe they do it to keep the free food when you bring it back

I ordered ahead and my husband went inside to pick up the order. As soon as my husband came in the car the flatbread felt cold. I opened it and everything was cold! I went back inside and the manager gave a lame excuse to why it was cold. They obv didn't heat up the flatbread sandwich. I was annoyed and I wont be going back after always giving them the benefit of doubt, many years later they still suck.

Ordered a Triple Berry Oat, got home and realized it's a watery Acai Berry Boost--in the future, will be avoiding this location

If i could i would leave 0 stars. One of your employees, Ariana S is highly highly rude. I walked in this morning asked her how she was doing; she ignored me. I proceed to order and then when I say one thing she asks me “are you done” as if she was rushing me and I was wasting her time. She starts making my food and when she is done making it she slams it on the counter and walks away. She doesn’t say thank you , she doesn’t say have a good day. She just slams my food and walks off. Very very rude and unprofessional. In all honesty she is lucky I did not go off as much as I wanted to.

I place an order for a delivery and ordered a smoothie and a salad. I paid extra fee for extra dressing! When it got delivered the extra dressing wasn’t there. I called the place and all they can say is sorry it’s my first day and there’s nothing I can do! What a worst customer service!!!