Panera Bread - Independence

Canadian, French, Italian

Panera Bread

★ 3.6 / 5 (1783 reviews)

Panera Bread's location has drawn mixed reactions, highlighting a stark divide in customer experiences. While some patrons enjoy tasty meals and appreciate the variety, others report frustrating service delays, incorrect orders, and unhelpful staff. Long wait times for food and unclear communication have left many feeling disillusioned, prompting customers to consider alternative locations. Although the ambiance remains pleasant for meetings or casual dining, concerns about cleanliness and efficiency persist. Overall, the restaurant could significantly enhance its reputation by addressing service issues and maintaining higher standards for food preparation and customer interaction.

Last update: 01.03.2026 from: User

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★ 3.6 / 5 from 1783 reviews

Was Ursula Ruecker at Panera Bread a mag?
I enjoyed a delicious lunch that included chicken noodle soup and a new Asian crispy soup. I had originally wanted tomato soup, but it was a popular choice today and not available hot when my meal was being prepared. I ended up substituting with the chicken noodle soup, which was also tasty. View all feedback.

What Dedrick Frami dislikes about Panera Bread:
If I could give it a zero star I would! And that sucks cause I use to love this Panera but I’ll literally drive the miles to another location before I ever go here again. Poor customer service poor food quality, they don’t even call the order out anymore they just let it sit there on the counter until someone ask about it. I order a latte and it took 25 mins to receive. Hopefully gets better cause it’s so close to my... View all feedback.

★ ★ ★ ★ ★

The food is fine, but the ordering kiosks make the whole experience more industrial and less welcoming. We scrolled through screen after screen of beverages looking for something with no caffeine, but never found a way to just order tea, and with lots of other customers waiting to order we gave up and spent $3 on a juice box.

★ ★ ★ ★ ★

I just picked up the saddest looking salad from this place! Paid 8 bucks ! The lettuce was wilted and the container was half filled. This is the last time I let Panera rob me!!!

★ ★ ★ ★ ★

Don't listen to the haters, this panera is one of the best. Always a friendly face and a fast service. This is the type of facility that reminds you to slow down and appreciate the small things. The portal to hell near the toilets should be addressed, but is not a deterrent.

★ ★ ★ ★ ★

Always a great meal at Panera's! I love the choice two! Just wish they would bring the Asian Sesame Chicken Salad- my favorite! I didn't drive as many times as I did in the past. Please bring it back!