Ihop - Independence
Ihop
Description
At this IHOP location, guests have reported a mixed bag of experiences. While many rave about the excellent food, some have encountered service issues, including slow seating and unprofessional staff behavior. Compliments were given for the tasty dishes, especially breakfast items, and notable staff members often exceeded expectations, providing attentive and friendly service. However, inconsistent customer service practices were highlighted, prompting concerns over fairness and management's professionalism. Despite some complaints, the restaurant has a reputation for a lively atmosphere and a commitment to meeting guest needs, making it a spot worth considering for a casual meal out.
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Our waitress Makayla was awesome!! My spinach and mushroom omelette was so good. Makayla never let the coffee run empty and was very attentive.
I had a disappointing experience at this IHOP on October 22nd. My family and I arrived and were willing to wait, which was fine. We waited for about 10 minutes, but then two other families who came in after us were seated before us. I understand that it's first-come, first-served, and it seems like they need to work on their customer service. If they want to attract and retain customers, they need to do better in treating all guests fairly. I will think twice before returning to this location.
My only issue, which often keeps me from frequenting IHOP, is the prices. It feels a bit overwhelming when you're charged $3.09 for a soda and $3.49 for a glass of milk. I paid around $12 for a chicken sandwich and fries, and even steakhouses have more competitive pricing than that. I understand if some might say to stop complaining and not return, and that’s fair. However, small adjustments could significantly improve customer retention. At least I can say that I gave them a chance. I wish IHOP the best in the future.
This ihop is so dumb I showed up with my family to eat on 10/22 and we had to wait 10 minutes no problem but then 2 other families showed up after we did and then they proceed it to seat them down first it is first come first served in this economybusiness are having trouble bringing in business you would thing that the business you do have you want to treat well and servewell I will be contacting corporate on this matter.
Visited this location on Saturday. We were pleased with *almost every aspect. Food was phenomenal; hot and delicious! We ended up with a bum server, Jaidyn, who snuck off to the bathroom in avoidance and forgot multiple times when we asked for refills.The other servers on staff that day deserve a medal! They were picking up the slack and serving us when it wasn't even theirjob. I would go again as long as we didn't get the same server.
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QR-Code for the menu
