Tokyo Grill - Hutchinson

Each time we stop, we try new things, and each time we are pleasantly surprised. Kid-friendliness: They offer a kids menu.

Called in my order, was told it would be 30 minutes. Previous experience is usually a longer wait time so I gave it an hour before calling back to check on my order. I’m told when I call back that my order doesn’t exist on their end. Not my name, my number, or the order I put in.The lady on the other end of the call wasn’t apologetic at all, honestly rude. Not that I had the nicest tone but come on.. Here I sit supposedly 20 minutes longer.I’m so disappointed in this situation. This is my favorite place to eat.Got my food within 15 minutes of my calling back. Lady reassures me they had nothing with that order but refuses to admit they screwed up. She didn’t apologize at all. Another employee standing near by apologized.Not that they care but I probably won’t be back again for a solid amount of time, and word of bad service in this town tends to travel. ????I would have let it go if there was some legitimate apologizing and maybe a $5 discount for the inconvenience.

Great food, good pricesMy wife and I go here every time we get it on a date

GO LITERALLY ANYWHERE ELSE for better food. would say a good word to sum this place up would be a disappointment! Aside from the wonky business hours, here is a list of things that went wrong. 1. I was charged more than listed on the menu for prices 2. The BLANDEST FOOD I HAVE EVER eaten in my entire life was the hibachi chicken dinner. 3. The ice cream came with whip cream and caramel, and neither were listed on the menu and I HATE caramel. 4. We got passed a few times when needing a box for food. 5. I was never asked how my meal was just my appetizer. 6. The Yum Yum sauce tasted weird. 7. My sushi had very warm rice which heated up my raw fish. 8. I can only say 3 things that were enjoyable about my stop here. Things that were good- the soup, the fried oysters and the waitress I had who had no name tag and never stated her name…. I was so excited to try this place, because I finally made a plan to come here and they were open. I got my ice cream first and my surprise it came with whip, cream, caramel, and sprinkles. As you can see from one of the photos below, that’s not listed at all. I don’t like caramel, so I just kind of had to suffer through. The green tea ice cream itself was pretty good though, so I was hopeful. This would be my only bump. Next came out my appetizer of fried oysters which were amazing. They were beautifully plated, and they tasted just as good. Then I was brought out my sushi. The sushi itself was also beautifully plated and tasted amazing except for the fact that the fish was kind of warm because the rice was warm which you don’t really want when you’re eating sushi. Then I was brought soup. The soup was really good, not the best soup I’ve had, but it was good. then came the hibachi meal. I took one bite of that chicken and it tasted like canned chicken. There was zero seasoning on this chicken and it was dry in the middle and just covered in sauce that was also bland. So then I went for the vegetables because vegetables can’t be that bad can they? They can their vegetables that were cooked and just had bland sauce put on them. Zero seasoning again. I tried the fried rice and same thing the most bland rice I’ve had it tasted, almost exactly like white rice. It just had a different color. You’ll see two photos of the same plate that’s to show you the teeny bite I had of each thing I listed above because the food was disgusting. The waitress didn’t ask if I liked the food and when I boxed up the entire meal never thought to ask how it was…. what a disappointment. If you like bland food, this is the place to be. If you like food with flavor, go somewhere else. On top of that I got charged .30 more for the ice cream than what was listed. It doesn’t matter because it was just .30 but what would’ve happened if it wasn’t just .30.?? It’s OK to just overcharge customers as long as they don’t notice???

Food is good if you have it fresh. once they open for dine-in lunch again, the rating bumps to 5